Okay, my mother was involved in a car accident in which the front side of her van was plowed in. Luckily, she was okay except for back pain. For some reason, the insurance company refused to total the car. Well, the van has been making some very odd noises ever since then. THe problem is my mother has spent $400 TWICE to get it fixed and it still does it. The people at Ford think we are either making this up or they are just ripping us off. I believe the former. I also believe the insurance company is to blame because the damage that was left by the accident clearly damaged something and made it difficult to drive at times. My mother took it back to the Ford THomasville sales place and is considering legal action if something isn't done.