Giant Eagle and Circuit City.

I just stood there silently, and I know my mom wanted to say something but neither of us did because what would it achieve?  The Access Lady was obviously embarrassed and kept apologizing to my mom, but the cashier was just like "Whatever."  It took another eight minutes for her to type the SKUs in, slide the card, print out the new slip, then resume our transaction.  GRRRR.  We just wanted to get out of there.

Second story comes from the now-defunct Circuit City, because a post about phone manners reminded me.  In letter format:

Dear Customer Service people at Circuit City:
You fucking suck. You are terrible at your jobs. When I call you and I hear, "ThankscallingsldjgldjgkerihergrthisisSandyhowmaysdgjdkgjre", one, speak clearly and two, slow down. What the hell did you even say? Then, when I ask to speak to Boyfriend McSpankypants in TVs or PCs, (for the third time) the correct response is not to snap your gum a few times, go "uhhhhhhhhhh" into the phone for awhile, and then say dumbly "Oh... who? I don't know if he's here... let me check...." and before I get the chance to say "This is his girlfriend, and he IS there, I took him to work", hang up on me. Fuck. You. I understand that phones are hard, but Christ if you don't know how to make a transfer, ask someone or just put the line on hold and call the person over the loudspeaker.  Or over the walkie-talkies you have.  This is the third time I have called and been hung up on.  You are rude, unconcerned and lazy and I hate you.

*Edited to add:  I don't call my boyfriend at work all the time just to talk to him.  This was a one-time thing, and something had happened that I REALLY needed to talk to him about, and he had forgotten his cell phone at home.