Britt (xathenex) wrote in bad_service,

I haven't posted anything here in a while because I haven't really had anything bad enough that I thought about it for longer than 10 minutes. But this has pissed me off beyond belief.

Fun with T-mobile

Background : I am on a family cell phone plan with my mom, step dad, brother, and sister. Our contract is expiring, and all except 2 out of the 5 lines are done with as of this month due to people getting new phones and automatically extending the contracts for their line. Well the main reason my mom is leaving t-mobile is she doesn't get good service where she lives. Me and my brother do fine, so we decided that we would just take over the still active lines until they expire as well.

To do so, t-mobile had to convert my phone number to my moms line (since my line was already was one of the ones expiring). Basically they needed to assign my sim card and phone number to her line. My mom called me Wednesday and let me know that while they did this I wouldn't be able to use my phone for 24 hours. I wasn't too happy about it, but I figured I would deal.

Well they messed it up. Instead of just transferring my line to my moms...they canceled my service and changed her phone number to my number. Long story short, only way I can use my phone now is with my moms old sims card.

Now this wouldn't be a big deal if I didn't live in Michigan and my mom didn't live in friggin Arizona. She ended up having to overnight her sims card to me via ups, which cost her $30. But that was pretty much pointless because UPS won't deliver packages to my house unless someone is there to sign because I live in the city. And I wasn't able to be there because I leave for work at 8:30am and don't get home till 6:30pm. They left a slip for me to sign so they can just leave it when they re-deliver, but that won't be till Monday. So I'm looking at possibly going until Monday without a phone all because T-mobile screwed up in the first place. I live by myself, I don't have a land line. So no one can get in touch with me. I'm so mad I could spit. I want to call T-mobile and give them an earful but I can't because I don't have a phone!! UGH!!!
Tags: phone phun, phone service, tech support
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