Tammy (ex_dragones) wrote in bad_service,

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How difficult can it be to look something up for me?

I just called three different Target stores in my area to see if they had this desk in stock that I saw online, and I wanted to just get it at the store to avoid paying shipping. The first one was pretty nice. The second was a little more blunt with me. The third was downright snippy. She answered (I don't remember her greeting), and I said I was looking to see if they had an item in stock. She said, "what is it?" really rudely, so I said I was looking at it online, and then she interrupted me and said "what is it?" again, this time MORE rudely. I told her Mission style Natural Computer Desk, which is $99.99, she says, "hold on." That's it, not "okay just one moment please," or something a little more courteous, just "hold on," and click I was put on hold. Another person picked up and asked if she could help me. I said yes, and asked if there was any information about what I wanted relayed to her (to save myself having to say it AGAIN, because when you transfer a call to someone usually you tell the co-worker what the person you're transferring needs), she said no, so I repeated it, and she put me on hold again (she was actually nicer than the first person, though I could barely hear her).

After a couple seconds the first woman picked up and said "has anyone taken your call yet," but I couldn't hear her well because someone was printing something over here, so I said, "I'm sorry what was that?" She says, very slowly, as if I'm retarded, "has, anyone, taken, your, call, yet." WTF lady? I'm not STUPID, I just didn't HEAR you. I said yes someone did, so she said, very condescendingly, "very gooood," and puts me on hold again! Then the other person came back, and I couldn't tell if it was the same girl that it was transferred to before, but she asked if she could help me like she had never talked to me before so I figured it was someone different. At this point was getting pretty agitated, because all I wanted to know is if the damn desk was in stock and I was transferred to three different people. I don't remember exactly what I said but I was curt yet polite about it. This girl was actually pretty nice about it and apologized, and then they didn't even have it in stock.

Is it so hard to answer the phone in a nice manner and not speak to people as if they're retarded? Come on, it's only 10am, I know you can't be that burned out on work already. If I was calling a minute before closing and asking this stuff I could see being a little less than friendly on the phone with me, but they just opened two hours ago for crying out loud. Damn. Wouldn't have bought it from that location even if they DID have it! I guess I'm paying shipping for it. :\
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