a corgi-dorable girl (athenagrace) wrote in bad_service,
a corgi-dorable girl
athenagrace
bad_service

Who's on First, What's on second

This is WTF service instead of Bad service, since the girl was nice, but she either was having a brain blitz kinda day or she's not the brightest crayon in the box.

At Kroger, picking up one of those massive 50lb bags of dog food for my hungry mutts, when I notice a DVD (Memoirs of a Geisha, by the by has been wedged under the bag of food. Being naive, I'm thinking someone accidentally left it there, but when I reach down and grab it I realize the box has been slashed and the actual DVD is missing. I decide to bring it to the front because I figure someone, loss prevention people, would want it, and also -- if I was on camera -- it looks rather shishty for me to bend down, pick up a DVD box, open it, and then stash it back.

So I take it to the cashier. Keep in mind this box is clearly slashed open, plastic wrapping in tatters. Script format now

Me: "I found this under the dog food."
Cashier: "Do you want to buy it?"
M: "No . . . I found it."
C: "Ok, so you don't wish to buy it?"
M: "No, the DVD is missing."
C: "Do you want me to find you one with the DVD?"
M: "No, I don't want it. The DVD was taken out."
C: "I'm sorry, but you can't return it if the DVD is missing."
M: "I'm not returning it! I found it in the store and someone stole the DVD from it. I'm giving it to you."
C: "So you don't want to buy it?"
M: "No . . . here's my  plus card."

Tags: department store
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