I went in and the stylist I got was very nice and helped me pore over the color books. I knew generally what color I wanted, and we looked at a couple of different samples (swatches?) before I settled on a lovely, velvety chocolate brown. Not too dark or anything, but I already had brown hair and just wanted a richer, darker shade. The coloring commences, stylist is nice, we chat it up, talk about our boyfriends, whatever. I am rinsed and sit under the dryer for an HOUR while she goes out back to have lunch. I was getting really hot and kind of sweaty but whatever, I had a magazine. Then she finally comes back and lets me out from under the dryer.
My hair is black. Not just "really dark", no. Black. Jet black. Three shades blacker. I am pale. It looks awful. I look like a mall goth. And, while shiny and soft, IT IS BLACK. I say "Oh, God. Wow. That is really dark." Not like pissed off, just kind of O_O. The stylist immediately cops an attitude, complete with hand on hip, foot sticking out, and snaps, "Well honey, that's the color YOU picked." I am taken aback. "Uhh, didn't I pick brown?" She snaps again, "Well if you don't like it, you should have said something! There's nothing we can do about it now!" And with that, she whirls around and flounces off to the back, and I am left standing in the middle of the salon with black hair and a large bill.
I gave her a really tiny tip-- like round-up-to-the-nearest-dollar. It was something like fifty-nine cents. The least she could do was say "Oh, it'll lighten up when you wash it" or "Oh no, don't you like it? Is there something I can do?" or anything. At all. How was I supposed to know that I "didn't like it" before I saw it? You can't tell what color it's going to be based on how the dye looks on your hair. Ugh. I am not going back to a Holiday Hair again.