Rebecca (theniwokesoftly) wrote in bad_service,

This isn't horrible, but I'm really annoyed. I have a Suntrust check/debit card, and have had one for seven years or so. Until this year, I got a new card a year or so before my old one expired. Well, my current card expires in June, so in March, I mentioned to a teller that I hadn't gotten a new card yet, even though it'd always happened way in advance before. The teller looked at me blankly, said it was ok because it still worked, and told me that he couldn't do anything yet, because it didn't expire for months. I then asked a different teller this week, who first expressed surprise that I hadn't gotten a card automatically, then ordered a new card for me in about ninety seconds. She also told me that the previous teller could have done the same any time in the past year or so, and that this wasn't something to leave until the last minute. I mean, what happens if something goes wrong in the mail and I don't get my card on time? I'm definitely annoyed with the first guy.
Tags: *banking/finance
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