Let the bad service begin: So I called Oxford on Monday and I was told that because of my plan, I didn't need to specify a primary care physician, but they could if I wanted to, but they can't backdate it. I took down a reference number, and thought all was well. I went and got the test read that day, and let them know that I called. Well today they called me and told me that since this is being dated as taking effect on Monday, the doctor won't get paid, and I'll get a bill, so I have to call Oxford again.
I called them while at work and tried explaining to the guy that I was speaking with what the office had told me. He kept on insisting that I won't be billed, that my insurance doesn't require a primary care physician to be specified, and I could see any primary that I want. I asked him for a reference number, he gave it to me and told me to "have them call him so they can be educated on your plan". I wanted to hit him through the phone, he was so rude! I ran over to the office because they're adjacent to mine (I work at a medical office), and explained to them what he told me. They pull my info up on Oxford's website, and it said right there that I needed a primary specified! But to give them both reference numbers, with when I called, so that way when it goes to billing, they can take it up with Oxford.
This insurance is giving me nothing but problems- one of my specialists is no longer in network (but he accepts my secondary, so that's good), they stopped authorizing my physical therapy, and now this!