More of a WTF really...as the long and sorry saga we have experienced with Telstra has left me agape and confused and angry. But I won't go through the whole thing here, I have posted about it before.
Briefly - we moved house 12 months ago. Cancelled our Foxtel (cable) and telephone. Finally got our new phone at new house (another long saga).
Okay at the time we were told to take our old equipment with us for both, and have installed at new house. Which we did.
Foxtel:- They didn't bill us for six months, and then tried to charge us an exhorbitant amount for non-return of equipment...which we are using at new house, as ordered by them.
Eventually this is sorted, through long, involved and confusing phone conversations.
Telephone:- This is the finaly saga, I hope. TODAY I received an account for an overdue fee for our cancelled service, saying that if we wanted to reconnect the service we would have to pay it. This is the phone we cancelled at old place.
I phone yet again, lost count of the number of times I have had to sit on phone for an hour or more. Turns out they have been charging us RENTAL for the old phone, which we were ordered to take to new house, and which we have been paying RENTAL on at new house. So in fact they are trying to get rental TWICE on the one phone.
At no time have we received any bills over the LAST TWELVE MONTHS re this old phone account.
I think this is sorted, finally. But I'm not 100% sure. I did feel a bit sorry for the poor girl I got today, but I did try and be polite, never raised my voice, said please and thank you, but she could have told I was a little miffed.
So moral of the story is. If you move house, don't take old equipment with you, return it and get new equipment. That way you won't confuse the poor widdle things.