modest (ex_modest195) wrote in bad_service,
modest
ex_modest195
bad_service

The past doesn't matter, you guiz.

A friend of mine attends a private college in Montreal most notable for it's fashion and makeup programs, but she attends a smaller program.

She was notified, after spending two and a half years in the program (and one semester away from graduating) that she is missing a math credit from high school and she has two, very inconvenient options to choose from: 1) pay 1200$ to take the math credit b) leave the school until she obtains the math credit.

But here's the kicker: She already HAS the credit. She obtained the math credit three years ago before applying to the college. The college accepted her for two and a half years without problem until one day, when they discovered the "mistake."

Now, yesterday she had an appointment with them at her school and I went with her, and while waiting outside the office (with the door wide open) I heard the administration treat her like crap.

Despite bringing them a confirmation letter that she took the course, her high school diploma and transcript they refuse to believe that she took the course because the online version of her transcript is not updated and does not include her grades.

For 45 minutes, they continue to ignore her when she says, "but I took this math course years ago" and when she asks why she was accepted three years ago if this were really the case, he tells her "The past doesn't matter." Any solution she tries to bring up, they shoot down. They are doing everything in their power to pressure her into taking this course, and refuse to admit the possibility that the online transcript is just not updated or there was a mistake (NOTE: They refuse to call the Ministry of Education because that is considered her responsibility, so they can be as presumptuous as they want to be)

The director becomes annoyed with her "attitude" because she continues to raise good points, all of which he cannot answer. He calls a female director in, who huffs and puffs and refuses to listen to a word she says. They are rude, degrading and presumptuous of her the entire time. They finally tell her she should contact the ministry of education to make sure this is the case like they came up with that brilliant idea despite the fact that she had been trying to say that the ENTIRE FRICKING TIME.

Female director: What actions are you going to take.
Friend: I just told you, I'm going to contact the Ministry of Education and have them fix it.
Female director: You don't even have your diploma!
Friend: Yes I do, it's right here.
Male director: Yes, she has her high school diploma.
Friend: I'll do that and contact you.
Male director: I could have spent my time helping someone else!
Tags: school woes
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