mildlydisturbed (mildlydisturbed) wrote in bad_service,

5/3 signed me up for a credit card without my approval

I got a call from a man I will call Jay at 5/3 bank last Wednesday about a mortgage I carried with them. The short of the conversation was the rates have gone down and they're trying to retain customers and wanted to slide me into a lower rate / probably try and catch me on closing costs.

The difference a year would be been considerable based on just the face of it, so I talked with Jay for a bit and made him tell me information they had on file for me was just to make sure I was talking with the real bank and not some scammer. They had my loan number, social security number, phone, address, age, marital status, and a phone number that was enough to convince me I was talking with an authorized rep of 5/3. They asked a couple of questions about the current status of the house and neighborhood and asked about my employment currently. It had been several years since I had the original loan so this question did not set off any red phishing flags, that and the fact that I only told them an estimate of what the current housing market value of the place was and that my employment was the same.

My bet was when talking with him that the rates were going to be lower because the term was longer and they would roll a lot of costs into the loan and spread it out, but I asked him to send me an amortization schedule on the 2 different ways that they were proposing to refinance so I could look at the final tally.

He told me another person would be calling me later that afternoon or the next day and I thought nothing of it. I got no call the next day and assume I got no call the next (phone issues caused me to not have service most of Friday) but on Saturday I got a new 5/3 Mastercard credit card with a $20,000 limit.

It was too late when I got the card to reach the 5/3 Mastercard line (according to the recording, I missed them by 9 minutes). I suspected Jay had signed me up at this point but had no proof and subsequently put it out of my mind for the weekend.

Today I called 5/3's Mastercard number, talked with a rep who understood that I did not really want my credit score to take a hit of having 20K in useless credit on it, nor had I signed up for it. She did a little investigation and found out that the person who had signed me up for it was indeed Jay at 5/3, she closed the account for me (no issues whatsoever with Mastercard's customer service) gave me his number (same as was on my phone) and I called and left a message.

2 hours later I called again after hearing nothing and spoke with the operator, subsequently the CS manager who apologized and said he would take care of it.

At this point I get a call from Jay who was at a different location and I am speculating had just got my message off his voicemail. He told me he had indeed done that, was sorry about it and said that the 5/3s in this region were now signing people up for credit cards when they agreed to look at a new mortgage. He said they were supposed to ask but people have not been at the unspoken request of mgmt to get the sales up or get their ass out.

I told him that this was fraud since they did not get my approval, he took responsibility and said he had done it and should have asked. I tell him that with what he told me this is organized consumer fraud I am reporting the company to the BBB and that although annoyed with the situation I understand that he's been instructed to do this.

I get a call a little later from Jay. At this point I believe he had told his manager I planned to place a BBB complaint / talk to someone about this fraud. The short of it now was whatever happened the manager was going to point all complaints at this guy / if corporate got bugged by me enough they were going to hang Jay out to dry.

So, I'm wondering - at this point, with the card canceled, I'm fine and can just walk away. If I squawk much about this it'll just drop down on Jay, who if he's telling the truth is being pressured along with his co-workers to commit illegal acts in order to stay employed, or do I walk away with a bunch of apologies and ignore the thing.
Tags: *banking/finance, helpful comments, scams
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