Keep on keepin on. (blissfullyme) wrote in bad_service,
Keep on keepin on.

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Problems with Enterprise

My car has a habit of staging protests in the form of breakdowns after extended highway driving so I decided to rent a car for the first time for a weekend trip. I called up a local Enterprise and made a reservation. The service rep took my general info, told me that there would be an underage fee since I'm only 21 and asked if I had a major card to put the reservation on. I said my debit card had a Visa logo on it and she told me that was fine and I should pick up the car at 10:30 AM. I had a communion to go to at 12 and thought an hour and a half was plenty of time in advance.

I arrived at the office with my ride at about 10:15, gave the woman my license and card when I was told that the debit card was frowned upon and I would need to provide much more information as such. She asked if my apartment was in my name, which it is, and if I was employed, which I am. So the woman went over to her computer and used a 411 website to look up my address which was still listed under my mother's name even though the lease has been in my name since October '08. She asks me if I have a utility bill in my name which of course I don't (who just randomly carries that around?) She offers to let me use the computer to pull up a utility website and print a bill but conveniently forgets that all of those websites are blocked. I'm told I can either go home and get a bill or be SOL. There was no way to make it home and back to Enterprise with out being massively late to the communion so I ask to speak with a manager. Lucky me, she is the manager (I really didn't believe her but didn't have time to fight). Another employee suggests a library nearby which I make use of to print out a payment and billing summary.

I come back to Enterprise and have the "manager" tell me that wasn't sufficient either and I needed an actual bill. I explain there was no option to print out a bill on the website and the payment history should suffice since it has my name, address, account number and proof that I've been paying it for six months. I continue to voice my opinion on how ridiculous this all is since it's now 11:30 until she calls another branch who apparently magically have access to websites over there and it's fine. She totals it all up and while the original woman on the phone told me it would be $155 for the weekend she neglected to tell me about the additional $250 as a deposit. Luckily for me I can bank from my phone and was able to transfer money on the spot. I pretty much won't be renting a car again in the foreseeable future. I regret not getting the original phone rep's name since if she had told me I needed all this information for a debit card rental this all could have been avoided.

TL;DR Call to rent a car & am told all's good and it'll be $155. Actually go to pick it up and find I need to provide a wealth of information just short of a blood sample and with the deposit my total really comes to $405
Tags: car rental
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