Kimber (chesterismyhero) wrote in bad_service,

My area has been declared a disaster area by our governor.

We've got trees down everywhere, powerlines all over the place, people have been without electricity since last Friday (we got it back at my inlaws' last night).

We had what some are referring to as an "inland hurricane". In all reality, it was a massive microburst, but it looked like a hurricane on the radar and the winds were that of a category 2 hurricane.

My house survived with minimal damage, compared to some. I need a new roof due to hail damage.

My other issue is my weatherhead and power meter were ripped from my home. The powerline was ripped from the meter.

This is my first experience with something like this. I was getting conflicting information. Some people were telling me that Ameren (my electric provider) was responsible for putting everything back on my house and re-hooking up my line since it was "an act of god". Others told me that I'd have to get a certified electrician.

Saturday morning (day after it happened), I call Ameren to get it straightened out so I can call the insurance and go from there. I spoke with a very nice CSR who, after putting me on hold for 15 minutes so she could verify with her supervisor, told me that Ameren would take care of everything. I repeated my issue and said, "and you are positive that I do not need to get an electrician, Ameren will take care of everything". Again she told me yes.

So Monday I go to check on things and I notice that my powerline has been rehung and loosely attached to my house, but my meter is still on the ground. biggie. I figure they are just working to restore power to my subdivision before they finished my job.

Last night I'm talking to one of my bosses (and quite frankly I should smack him since he's a freaking contractor and I told him what my issue was on Saturday), and he says, no I have to get an electrician or a contractor.

Eff. I get on and check our Illinois outage and sure enough, they have an announcement that pertains to damage like mine.

I have to get someone to repair it before they'll restore my service.

I'm beyond aggravated. I called Saturday to verify and I was given false information. Now I have to wait until who knows when to get someone out to my house to take care of this. Not to mention the fact that electricians are freaking gouging people on the price of a repair like mine.

If we weren't in the situation we are in, it'd cost $700 or so to fix. I've called a few places and their starting price for the repair is anywhere from $1200-1400 minimum.


eta: Ameren has also left the dead, disconnected old powerline in my yard instead of hauling it off like they were supposed to.
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