Herculaneum (herculaneum) wrote in bad_service,

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It's not Bad Service, it's Wendy's!

There’s a decidedly sub-par Wendy’s near my office. I was trying to buy something marginally healthy today. Since I’ve had bad experiences at this place, I through twice about going back, but I used to like their Asian chicken salad. Well, I won’t be going back, ever.


CP: Counter Person that couldn’t be bothered.
AOL: Ancient Old Lady
OLD: Old Lady’s daughter.

I walk up to the near-empty counter. There’s a mother with child to the left of me, waiting for a gift card she just bought.

CP: "I’ll be right with you." ~starts wiping down counter, disappears in the back for 5 minutes~
Lady to my left is still waiting, her kid starts squealing from the table he’s at. She yells at him.

Me: ~waits~

AOL: ~pushes her way past me to get a closer look at the Value Menu, no excuse me, nothing. I glare, her daughter ignores me~

CP: ~to woman with kid, with obligatory eye-roll~ "Sorry, we’re out of gift cards. I’ll have to refund your money." Woman groans loudly. Kid starts yelping again. CP struggles with refund on credit card machine, yells in the back for help. No one comes.

CP: to AOL, who has now positioned herself in front of me. "I’ll be right with you, you’re next, right?"

OLD: "Um, Mom I think this lady was next." ~points to me~

CP: ~shrugs, disappears in the back, maybe forever?~

AOL: ~snorts at me~ "Well, I was JUST looking at the menu..." (yeah, sure.)

Since it appeared that the counter person couldn’t be bothered to actually sell food and wouldn’t be back for a while, I cut my losses and went to Runza. I should mention that the only people in the place were me, the old lady and her daughter, and the woman with her kid. And it was 1 pm, still lunch time. So, not only did this counter person take some lady’s money without even checking if they had what she wanted, but then, when she was obviously struggling with something beyond her comprehension, there was no other employee or manager around to help. I will also mention that the CP had this "I just don’t care" look of the walking dead in her eyes that would be hard for an Academy Award-winning actress to replicate.

I get that working in a fast food place sucks. I get that times are tough, and she probably has a miserable life to go home to. I really felt bad for the lady waiting on the gift card; I probably would have just filed a charge back so I wouldn’t ever have to eat there again. The other 2 times I’ve been at that particular Wendy’s, same story: empty place, lazy employees who don’t give a shit taking forever to get your order. I thought it was a fluke, but I’m done with that place. In this economy, I’ll gladly give my $5 to a restaurant that can actually give me my order without raising my blood pressure.

The old lady and her daughter were just icing on the cake. I don’t think she was senile, she just wanted to get served before me. Personally, I don’t care if you’re 100 years old. That does not mean that your time is more valuable than mine. Also, as evidenced by my badge/noose hanging from my neck, I have to get back to work and earn the Social Security money that you’re spending, and I’ll never see.

Tags: *fast food, anyone over 25 is gross, hope i die before i get old, wank
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