stah_chica (stah_chica) wrote in bad_service,

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So about 2 weeks ago we went on a trip to Panama and booked a car rental for the 5 days we were there. We decided on Thrifty because they had a good rate and requested an SUV. The hotel we had booked had a shuttle that would take us from the airport to the hotel which was on the same street that the rental place was on, Via Espana. After realizing there was a Thrifty rental at the airport we decided to just see if we could change our reservation to see if we could pick up the same car at the airport. My boyfriend calls them up and asks if they can change it, they say that it won't be a problem and he confirms if it's the same car and everything, they say it is.

Okay, so we get to the airport and apparently nothing has changed from the original reservation. Of course, my boyfriend didn't get anyone's name or anything of who he spoke to, not that it would've helped at this point since we called a 1-800 # from the states and are now dealing with the clerk at the desk in the Panamanian airport. They say they can bring the car from Via Espana and it'll be there in a half hour(the street is about 15 minutes from the airport, not far at all). We decide to wait since my sister is dealing with her own rental issues with Budget a few counters over. Cut to an hour later and we finally get our car. This whole situation is not a huge deal and had it been our only hiccup with Thrifty it wouldn't even merit a post, but it gets worse.

The next night my beau and I hop in the car to go visit my sister at her hotel. I start to put my seat-belt on and see something scurry across the dashboard. biggie, maybe a little bug got in while the window was down, it happens. My boy asks me to get the GPS out of the center console thing, I reach in and I see another scurrying thing which I now realize is a roach. I cannot fucking stand roaches and I proceed to freak out while my boyfriend is wondering what the hell is wrong with me. This pretty much repeats itself for the rest of the trip. Unfortunately we were only in that hotel for one night and did not return the car because 1) we were too far away by the time we realized the car was totally infested with cockroaches and 2) we were on such a tight schedule we wouldn't have had time to deal with it anyway. I ended up buying a can of roach spray and attacking the car with it later on in the trip, but that was not before I had several disgusting run-ins with them. For example, when one of those HUGE red ones with the wings was perched on the back of my boyfriend's seat or when I flipped down the mirror thing and found a roach there. *shudder*

After I sprayed the car, a bunch of them turned up dead all over the car so I made sure to take pictures so Thrifty could see. If it were one or two I could understand, but this many? I don't see how they couldn't have known the car had a roach problem. We let the clerk at the desk know when we returned the car and she gave us like 10% off because that's all she was authorized to do. She was very nice about it and understood us being upset (she was pretty genuine about being disgusted as we told the story so at least she was empathetic ) and encouraged us to write a letter to her manager (who wasn't there at the time) and to send the pictures we took as well, so I definitely have no complaints with how she helped us and plan to pass that info along to Thrifty as well. I haven't written the letter yet but I'll update once I do with what Thrifty responds.
Tags: car rental, infestation, roaches are gross!
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