cookiepartyyy (cookiepartyyy) wrote in bad_service,

American Eagle Online

I go to fairly frequently. The other day I visited and one of the first things I saw upon entering the website was a bright pink banner saying "Online Only! 8 for $25 Panties!" So I click on it, and it takes me to the underwear clearance section (I guess). I load up my cart with undies and proceed to check out when wait - it doesn't recognize the 8 for $25 dealie that was being advertised on the site. It gave me 5 for $25 instead.

This wasn't just a blip on the website, I clicked around several times and gave the page plenty of chance to refresh, and the bright pink banner was still there, advertising 8 for $25. I ended up calling the Customer Service phone line to ask if there was some special code I would need to get the deal. The lady I spoke to went on the website while she was speaking with me, and told me that she couldn't see any such banner, thus they could not honor it.

So I did what I could, I took a screen shot and emailed it to their corporate headquarters asking why they were advertising a promotion that wasn't even valid and asking them to honor it.

Sigh. I really wanted cheap panties.

Tags: shopping online

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