paloma_n_regina (paloma_n_regina) wrote in bad_service,

Kroger Crapness

I totally forgot to post this when I got home from Kroger the other day. My mom sent me out to get some eggs, and I found a bunch of makeup that was on sale. I went to the self check-out place and asked the lady working the self check-out area if she could check the price on an item because it was moved to a random shelf. She quickly told me that she could not because all of the customers were using the self check-out spots. What? Since when did an employee have to use a regular scanner that customers use when they have a register that controls the whole lot? She didn't even attempt to check it or anything.

Anywho, I go to my scanner and start scanning items. Two of the items I scanned were marked to be a buy one get one, both items normally being 4.99 each. The price for both items showed up (after being scanned) as 7.50. I told the employee this and she immediately suggested that *I* had made the mistake. She called another employee over and the other lady went to look at the stuff. I kept pointing out the obvious, that if both items are priced at 4.99 and the whole lot were supposed to be buy one get one, then I should only be paying 4.99 for the both of them. That seemed like a hard concept to grasp for the both of them. The second employee went into the back and I waited....waited...waited. Until finally, she comes out, says something to the first employee and walks off. I'm standing there while the first employee has already walked back to her register and finally the void pops up on my screen, and the employee stands there, doesn't come over and apologize for any inconvenience, NOTHING. Even when I called out to her and said thank you, she still didn't feel the need to apologize for the issue or anything.

I hate grocery shopping.

PS - I called the store and complained to the manager about the crappy service. I also mentioned that the cashier should have offered to have someone check the item, scan it in a regular line, etc. in order to prevent having an employee void an item because of the price. I did not mention this because until someone had commented saying that I was wrong and the employee COULD NOT check the price (which is ridiculous, because there are SO many products that get placed randomly in the store, if they get picked up by someone who is interested in buying it, how do you think they find out the price? There is ALWAYS a solution to these problems, especially WITHOUT having to resort to scanning it as if you're purchasing the item BEFORE you know what you are paying.)....until someone made that comment, my mentioning that I spoke to a manager would have been completely irrelevant for the bad service entry.
Tags: can you guys fucking play nice for once?, chiggidy check yo-self, defensive much?, it's only bad service if you die, mod comment, wank
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