clevernamehuh (clevernamehuh) wrote in bad_service,
clevernamehuh
clevernamehuh
bad_service

Sooo... I decided to splurge and pamper myself after a long week at work and get myself a full set of pink and white acrylic nails. Went to a nail salon near me, that had just opened a few months ago. I called ahead, made an appointment, and went in at the scheduled time. I walk in and see the receptionist on the phone, so I sit down in the chair in front of the desk. She gets off the phone and I give her my info and she says it'll be a minute, and I'll be with Sylvia. Awesome. All is well.
Sylvia comes to get me and I sit down and she immediately starts on me. Then, some girl walks in... and Sylvia jumps up to greet her, and just leaves me sitting there. I didn't think much of it at first, but then after 5 minutes goes by of her giggling and gossiping with this girl I say " Um.. I'm sorry to interupt but I am a little crunched for time today...." 
And she gives me the stink-eye. She sits down and starts working on me again, all the while ignoring me and talking with this other girl. She got up again to help her pick a color. Mind you, there's 3 other employees in the salon doing absolutely nothing at their stations. So by the third time she gets up for this girl for whatever reason,  just leaving me sitting there I finally said "Ok, it seems you're really busy with other things is it possible to get my nails done by someone who can give me their full attention? " I was trying not to be a bitch, but come on now, you're working with a little drill here and if you get sidetracked you could end up cutting me with something. 
She says "oh ... ok I'll stop. " and goes back to working on me, silently. Shes obviously rushing to get me out of there because she probably thinks I'm a bitch (excuuuuuuuse me .... I'm not asking you to move mountains here, I'm asking you to simply do your job, that I"m paying you for.) She goes to put my topcoat on and puts it on so fast that it's getting all over my fingers. I keep stopping her so I can wipe it off so it doesn't dry on my cuticles...since she CLEARLY does not care. She rolls her eyes at me each time...sorry, but I go to a professional so it looks good. If I wanted nail polish all over my fingers, I'd do it myself for FREE.

So I leave, and sorry, you get a crappy tip for your crappy service. Two days later...my nails are already lifting at the base of my nailbed.  This can lead to infection so I go back this morning to see if they can fix it..... and Sylvia comes over and inspect my nails. She tells me they look fine. I show here where they are lifting and that I"m worried about it getting infected. She tells me I'm OCD and need to get over myself. WHAT!?!?! I tell her I want it fixed because I don't need to get an infection. So she tells me I'll be charged for a fill..which is only $5 under the price for a full set.
ARE YOU KIDDING ME? I Say to her:  "Look..... this is supposed to a professional enviornment, and I paid for a service. You did an awful job on my nails and I absolutely refuse to pay full price for a mistake YOU made...which was give me about 25% of your attention, which resulted in me having lifting nails that can get infections because you were unprofessional. I don't mind paying a small fee for the time, which is VERY generous since I shouldn't have to pay a cent for this sad, sorry service. Is there a manager I can talk to here?" 
She IS the manager. FABULOUS. I tell her this is unacceptable, I want this fixed right now,and that I refuse to pay full price for it since it should have been done right the first time. She refuses to budge on it, saying that I was rude to her and thus don't deserve to get special treatment. When was I rude? Was it when I asked you to give the paying customer full attention during a service?IWas it when I asked you to fix your mistake?
I am beyond annoyed right now. I asked for a refund of my service. She says she won't do that either since it was already done. I just gave up and walked out

Now who do I go to about this? She's the manager, so I can't complain to her... meanwhile I had to go to a different salon to get my problem fixed, which this salon only charged me half the fill price since they only had to fix a few nails. now THATS service. I'll be going there from now on, thank you very much.

I want so badly to just write to the paper about this salon, telling people not to go there. I dont know... its just ridiculous and I was SO annoyed by all this.


 
Tags: too broke to pay attention?
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