Teri Smith (kitchenqueen) wrote in bad_service,
Teri Smith
kitchenqueen
bad_service

I should have seen it coming when they spelled my name wrong.

My husband was a sweetie and subscribed to the newspaper for me, since he knows that I like to keep up on my news and do the crossword puzzle each day. Everything was fine until I moved.


I paid the last bill and included a note to cancel the subscription, since I was moving. I had plans to resubscribe after I moved and was settled in my new house. I didn't want to just switch it, since I was going to be painting the new house and organizing, and wouldn't have the time to read it.

I moved from one town to another 4 miles away, to be closer to my husband's job. We kept the same phone number.

As soon as my papers stopped coming, the calls started. "Why did you cancel your subscription? Would you like to resubscribe? We can cut you a good deal." I've told them a million times. Fully 18 out of 40 calls on my caller ID is a call from them, and another time that I've explained the situation and asked them to please stop calling, I'd contact them when I was ready to restart my paper.




Our former residence was a townhouse that we were renting while we were waiting for our house in another state to sell and find a new house to buy. We closed on our new house in January, but we still had a lease on the other place until the end of March. We've been taking our time getting our stuff over here, painting, cleaning both places, etc.

There was a business expo in town on the weekend of 2/28-3/1, and the Daily Herald people were there. I figured - hey, I'm almost ready to start getting my paper again, I might as well do it here!

Newspaper guy: What's your name?
Me: Teresa Lastname. No "h" in Teresa.
NG: (writing) T-H-E-R-E-S-A
Me: No, it's without an "h". T-E-R-E-S-A
NG: (continues writing and ignoring me)
Me: Excuse me, you spelled my name wrong.
NG: Sign here! *hands me the pen*

I didn't feel like arguing with him, so I signed it in really big, clear letters: TERESA *lastname*

It's not a hard name to spell, and it was really rude of him to completely ignore me when I tried to correct his mistake.

Now, here's the weird part. He said that my newspaper would start arriving the following Sunday, since I requested Sunday only delivery. I know that I won't have time to read the daily paper right now. I figured that I'd change it to daily & Sunday later if I wanted to. Sunday came, and there was no paper on my doorstep. Maybe it'll be another week, whatever.

I went over to the old house on Tuesday. We'd had a lot of rain last weekend, and when I pulled up to the old house, there was a very soggy Sunday paper and a Monday paper that wasn't looking so hot either. I didn't know if it was my neighbor's papers, since she sometimes goes away on some Sundays/Mondays. I picked the papers up since they were so yucky, no one was going to read them.

We were over at the old house today for the last time, and saw our neighbor. She told us that she'd been picking up our newspapers, since we weren't there anymore to get them. There was a newspaper there today as well. I told her that I thought that the papers were hers, but she said that she stopped getting the paper because she was traveling so much for her job.

So for some odd reason, they put my new address on the paperwork for the new house subscription, but are delivering it to the old address. This is quite a feat since the subscription at the old house was in my husband's name. I'm still trying to figure this one out. I'm just so confused. I tried to call them today, but there was no live person to answer the call, so I'll just get it either tomorrow, when they do have someone on the phones from 7-noon, or Monday when I can call any time.
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