Tracy (traecrochet) wrote in bad_service,
Tracy
traecrochet
bad_service

Best Buy is really ticking me off.

Background: In October 2004 my laptop stopped turning on. No actually it would turn on, just nothing would load and it would have a blank screen. When my dad purchased the laptop for me in July 2002, he made sure to get the 3 year extended service plan. We took the laptop down on October 31, 2004 and they shipped it out to one of their service centers and said it would be 2-4 weeks. I got it a few days after Thanksgiving, I'm not quite sure of the date. However, I went to turn it on and it had a CMOS error. We went back down to Best Buy a few days later (December 1, 2004) and they agreed that there was something wrong and they were going to ship it out again and this time they were going to ship it directly to the store so they could check it out first before I got it back. It has now been 5 weeks and 1 day. They told me again that it would be 2-4 weeks. I keeps going down there and asking them where my laptop is and all they can say is that they're still working on it and it should be here by the end of the following week. I know for a fact that it was the motherboard that they "supposedly" replaced the first time that was causing the problems and that there is no way that takes over 5 weeks to replace.

Now, I'm not very good at complaining, especially to companies because I've never done it before. I figured maybe you guys here would be able to help me decide what course of action to take. Now, I'm not unreasonable, and I would have been fine if they told me that it would have taken a few days longer than what they told me it would be, but I really do need the laptop back soon. Other than going down to the store and bugging them, do you think there is any other way I can find out when my laptop will be back? Any help would be greatly appreciated.
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