lorelei633 (lorelei633) wrote in bad_service,
lorelei633
lorelei633
bad_service

I'm doing what?

This may be more WTF service than bad service. Or maybe a little of both.

My mother wound up in the hospital the week before Christmas due to complications from kidney disease. She nearly died on the 19th, but thankfully pulled through, and was able to go home on Christmas Eve. I spent pretty much every waking moment of that week either at work or at the hospital, so by the time she came home I was pretty much a walking zombie. Despite her health, she was determined to have Christmas dinner as usual, so on Christmas Day, I get up early and drive across town. I make a quick stop at a gas station/convenience store I always go to, to pick up a diet soda and something to eat so I can have breakfast in the car on the way over. I also pick up a bag of orange slice candy for Mom, since it's one of the few treats she can have on her restricted diet.

I go up to the counter to pay. There are two registers open, one on the left and one on the right. I get in line on the right. I hear the lady say to the guy ahead of me, "If you're buying lottery, you have to go to the other register." Then she looked at me and said, "Are you buying lottery?" I said no. She finishes with the guy ahead of me, and I move up and put my three items down on the counter:

One (1) bottle of diet Mountain Dew
One (1) cream cheese and berries pastry thing
One (1) bag of orange slice candy

She asks me again if I am buying lottery tickets. I tell her no. She fusses around behind the counter for a minute, putting bags away or whatever, then she asks me again. I'm getting a little annoyed now, so I say "No." She stops what she's doing, looks at me, and snaps, "Well, you're acting like you're buying a lottery ticket."

WTF? How the hell do you act like you're buying a lottery ticket? I looked down again. A bottle of diet soda, a pastry and a bag of candy. No playslips, no pencils, not even an 'I ♥ The Lottery' T-shirt.

Had I had more than ten hours of sleep in the last four days, I probably wouldn't have said anything. However, I was exhausted, stressed and what can I say? I yelled at her. "I'm acting like I'm buying FOOD AND A DRINK." Cue more huffing from the clerk. "I'm SORRY, ma'am." *huff huff slam*

I may have been a sucky customer, but I'm not convinced. I did feel semi-bad about it later. But in my own defense, I've snapped at a clerk maybe twice in my life. I don't go around shouting at people. But she asked me three times, in addition to her bizarre accusation that I was somehow putting off lottery ticket buying vibes. So, I'm not proud of myself for yelling at her, but I'm not apologizing for it, either. I'm a human being, people. I'm not made of wood.
Tags: inconvenience store
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