ya_damn_skippy (ya_damn_skippy) wrote in bad_service,
ya_damn_skippy
ya_damn_skippy
bad_service

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The $41.65 Charge I Did NOT Make!!!!!!

OK so here is the way it went...

I went online to check and see if my direct deposit had cleared the bank yet.  I need to keep check at all times on what has cleared the bank and when as I will be moving soon and need to know when it is safe to close the account and how much I have left to do things with.  That being said I checked the balance tonight in my cherub like demeanor. I look gazingly upon the bank's online banking screen.  

It was then my jaw dropped open and I started pointing at the monitor and making a wheezing throaty noise that lead up to something that the fiance calls demonic possession.  The anti virus people I used a year ago charged me for this coming years service which I have not only not ordered or wanted, they had not emailed me or billed me warning me they would do so and time to cancel.  My service for this year is not even up yet!  I have a month to go yet they are all ready charging me AGAIN without my consent.  Well that sent the old proverbial blood pressure through the roof and this roof has cathedral ceiling if I may add.  So, being the business smart person I am, I look for their web site and get to the Contact Us portion that is hidden in gray at the bottom.  *They really hope you don't find it*  I find a toll free number and think "this will be easy and all will be well in no time.  NOT SO!  My call went sort of like this....

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My bad service is not that I did not get the refund.  I am supposed to get a refund.  (full amount)  The bad service is why don't you bill people or email people to let them know this kind of thing?  They could save a lot of hassle with people if they would just notify them somehow and give them a time margin to respond.  If they don't respond in the time they get charged.  I could accept that.  Seriously I could.  But this charge out of nowhere?  No that is not good.  And for them doing this they will get me not recommending them to my customers, as well as I will NEVER use them again, and have all ready told my family what they did.  I can't believe that people could entertain the notion of doing this.   If I had not had enough money to cover it they would have made me have an overdraft charge to pay!  And 5 business days?  Come On!  I could handle 2 to 3 but 5??????  Seems a little long to me.

Tags: automatic payments, butthurt, caution: direct attacks, don't know how u do the voodoo that u do, employees speaking lolcat(?), mod freeze, mod having too much fun with tags, read the fine print, this deer is desiccated
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