Alcina (alcina2) wrote in bad_service,
Alcina
alcina2
bad_service

Dear Tesco online:
I just took delivery of my regular Tesco Online shop (order number [number]) and am very unhappy with the way it was packed. Although I had requested 'no bags', there were no few than TWENTY-FOUR carrier bags included with the order. Only three of these were on products that reasonably require bags to protect other shopping in case of a spill (namely eggs, bleach and household cleaner.)Some examples:

1) A large box of washing powder, which has its own carrying handle, placed in a plastic carrier bag.
2) A single lemon, tied up in a produce bag, which was then placed in a Tesco's carrier bag conatining nothing else
3)A single lemon, tied up in a produce bag, which was then placed in a Tesco's carrier bag conatining nothing else
4)A single lemon, tied up in a produce bag, which was then placed in a Tesco's carrier bag conatining nothing else. No, I didn't duplicate this by accident. That's right, three lemons were delivered in no less than 6 pieces of plastic. Why couldn't they all go in the same bag anyway?
5) 5 multipacks of diet coke...each of them in its own bag. And all my acohilic drinks bagged seperately or two-to-a-bag, as well.

I also have another complaint. I ordered 5x24 packs of Diet Coke. There were none available...fair enough. But as a 'substitution' I received 5x10 packs. It ought to be evident to anyone that if I ordered 120 cans of cola, I wanted 120 cans of cola, not 50. It shouldn't be rocket science to figure out that the appropriate substitution was 12 10-can packs, not 5. In addition. I SPECIFICALLY requested that if 24s were not available the same number of cans should be sent in other packs in the 'substitutions' section. Clearly the pickers do not even bother to read it.

Thank you for your time,
Alcina2
Tags: *grocer, online store/subscription
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