Miss Jecka (missjecka) wrote in bad_service,
Miss Jecka
missjecka
bad_service

More UPS bullshit.

Here's my first post ranting about UPS. I decided to give them another chance and have them deliver a photo album I made for my boyfriend, with whom I'm currently in a 3500-mile long-distance relationship. Big mistake.

I brought my stuff to a UPS store on Monday. I paid the extra $9 or so to get the package to him before Valentine's Day. They said it'd be delivered on Thursday.

I called my boyfriend today after work to find out if he got it. He said he hadn't. I check the tracking information and apparently they tried delivering it, but...

THE APARTMENT NUMBER IS MISSING OR IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / A POSTCARD HAS BEEN SENT TO THE RECIPIENT REQUESTING THAT THEY CONTACT UPS.

O... kay...

I call my boyfriend to see if he got a postcard or anything from UPS telling him to contact them. He hadn't.

I call UPS. They say that there is no apartment number on the shipping label. I look at the carbon copy of the form I filled out at the UPS store where I wrote down my boyfriend's name and shipping address and, lo and behold, the address is there! I wrote it down, and the girl at the UPS store didn't put it on the label.

Now he has two options: leave work an hour early (and not get paid for that hour) tomorrow so he can drive the extra distance out of his way home to get the package before the weekend (because UPS locations aren't open on Saturdays) or call UPS and have them add his apartment number to the shipping address (because when I called and tried to do it, they said I am not allowed to due to the fact that I'm the shipper and not the receiver; I'd have to call the same genius UPS Store location and have them do it or have my boyfriend call UPS himself).

So, all-in-all I could have saved myself the $9 for 3-day shipping and paid the normal price for ground and it'd get to my boyfriend on Monday, just like it will now. Great.

Fool me once, shame on you. Fool me twice, shame on me. I'll never ship using UPS again.
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