Katieeee (new_caprica) wrote in bad_service,

110 Brews and 1 Jerk

I was a server for a long time, and I hardly ever complain about food service because I understand how difficult it can be. After a couple experiences in a nearby "Old Chicago" restaurant I feel compelled to.

The first time I go in with two friends, K and G. We had never been there before but wanted to try something new that was close by. Our server is a young dude who's taking care of all the bar tables. I understand he's busy with 5 or 6 other tables. He's pulling the "walk by", where a server kind of yells out asking if you're "okay" without stopping and you have to yell back to stop them before they disappear for 20 minutes. Whatever.

So he does a walk by if we want drink refills, I had just got mine, K says "I'm good, thanks" and G gives a thumbs up, which meant to say she was okay too (she still had half a beer). He swings by a few minutes later and drops off a beer... we didn't order it. G is too non-confrontational so I stop him from walking by and go "Excuse me, we didn't order this beer". He goes, "I figured the thumbs up meant you wanted another"... G sheepishly says no. I get the confusion, whatever, and she politely tries to have him take it back.

He snarls back something about how he was SURE she meant to order it because thumbs up means YES, and she should've been more clear to him. DUDE... you won't stop for more than 5 seconds, if you did you'd see she was not even halfway through her first beer, and she did that while you were already like 2 tables away in a loud restaurant, what do you expect?? I get that you're busy, but dang... get a grip. It was a good 20+ minutes before he even came near our table again... I guess since she didn't want that drink none of us were allowed anything else. Awesome.


A week from that day I come in just with K. We get him again, but I don't think he recognized us (or pretended not to). It was much less crowded this time, only 2 or 3 other tables, but he's still doing the walk by. As he's walking away before we can order anything, I call out "Can I get a happy hour pizza?" and K says she wants one too. He snots back "OH yeah. Of course. Whatever you want. NICE talking to you." ... WTF? We aren't asking you to do rocket science, or even being demanding, just take our order before you run away!

After ignoring us until he sees we finished our pizza, he drops the check without asking if we want anything else. I'm like whatever, drop my card (with my picture on it) and go to the bathroom. He had split the check already so thats easy. I come back and K is like "Wtf... I tried to tell him which card to use for each ticket, and just asked 'you got all of that?' and he goes 'YEAH I think I can understand. NICE sarcasm though!" She is one of the sweetest people ever, and while I might've been sarcastic in that situation, I'm certain she was genuine. Or maybe he misinterpreted her, whatever. Still snotty.

Here's the kicker. He brings our cards back, and he charged the wrong cards. Mine was only $3 more, but still I feel bad making K pay my extra $3. I'm annoyed at this point and flag him down

"Do you know you charged the wrong cards?"
"Hahaha OH REALLY?"
K looks kind of hurt (I have sensitive friends...) and says "Did you do this on purpose?"
"HAHAHA yeah I guess SO huh!! Maybe I wanted to mess with you! HAHA *runs away*"

UMMM..... excuse me?? We were not being demanding, condescending, or even impolite. At all. What is the point of being an asshole server? I ended up leaving him 50 cents as a tip on $10 (K is so nice she even told me not to because its mean...) and also wrote "FAIL" next to his name on the ticket. I almost went to the manager but didn't want to deal with it.

It sucks because other than that I like their happy hour and beer menu, and the food runners and hosts were super nice. But now I doubt I'll be going back there. Stupid Old Chicago server... stop being an asshole... maybe you just don't like your job as a bar server in the suburbs, but try being grateful you have one in a city with a 9% unemployment rate. For the love of Joss.

ETA: I forgot to say that I actually did write a complaint to the management through their website, basically retelling this story and specifying when I came in and his employee number. Hopefully they'll contact me soon.
Tags: *restaurant, ^wtf, wank
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