moonbeamdanser (moonbeamdanser) wrote in bad_service,
moonbeamdanser
moonbeamdanser
bad_service

SprintNextel can suck a duck.

Yes, duck.  Quack.

So, a bit of backstory.  Back in February of '07 I signed a 2 year contract with SprintNextel via the corporate discount special I get for being an employee of the company I work for.  I wanted the Nextel capability because at that time my husband had one provided at no charge from his work and my sister, who was expecting her first child at that time, also had one.  So want + discount eventually led me to sign up for a 2 year agreement with a free hybrid phone.  (I.e., the phone could utilize both the Sprint and Nextel networks, theoretically permitting a broader range of use.)

Long story short, I went through 3 phones before I found one that didn't burn my face if I talked more than 3 minutes, and one that held a charge for longer than 8 hours.  Yes, 8 hours.  It took me 3 months to get it all resolved, a little over 10 hours of time documented on the line with reps who transferred me back and forth till I was finally disconnected, and 2 seperate stores and their employees looking at my hybrid phone and virtually throwing holy water at it, declaring with a hiss that they did NOT service THAT kind of phone (one even went so far to say flat out that my phone was garbage).

Finally getting things sorted--and making sure to always have a charger near by--as time went on my husband's work replaced his phone with an Alltell, and my sister went to AT&T.  I counted down the months till I could drop SprintNextel like a hot potato.  I used the direct connect feature maybe once every 5 months; the phone itself devoloped a curious habit of crashing and restarting if I were to be texting while another text came in.  My contract was officially up yeseterday, the 7th of February, and I danced with glee.

So I equally gleefully called in today to cancel.  The rep there informed me that Sprint's policy on cancellations is that they DO NOT PRORATE the last month.  So that my cancel would really only take effect on March 4, when my billing cycle ended..  In other words, they expect me to pay for another month of service on a phone that has been nothing but a hassle, and a burden on me for the last 2 years, and that I have no intention of using as I have a new phone and new number already--and of course, had I cancelled before the billing cycle ended on Feb 4th that would have been a breach of contract since the contract didn't expire till Feb 7th, so they would have tried to get money out of me anyway.  

So here I am, livid and filled with rage, with my awesome new Verizon phone, and my shitty Nextel that I'm only barely resisting the urge to fling out into traffic.  Who the hell do I call or contact to have that last month discharged from my bill?  After having so many people transfer me around over the course of my dealing with Nextel, and spending so much needless time on the line with them, I really have no desire to start the cycle over one last time, knowing full well it would only end up in frustration.  Sigh.
 


Tags: phone service, sprint is the devil
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