- (magicians_girl) wrote in bad_service,

This morning I experienced a pretty good example of the ... incomparable .. customer service offered by FirstGroup buses (Bristol, UK).

[when trying to pay for a £4.50 fare with a £5 note - note that it is not necessary to have the exact change for a fare, although it is courteous]
Me: I'm really sorry, I don't have the exact  change.
Driver: I don't mean to be rude, love, but I'm not a f**king bank.
Me: If you don't mean to be rude you might want to reconsider your use of the work "f**king"...

A couple of other examples:
- when I was travelling by bus last week, the driver randomly stopped halfway between two stops to smoke his pipe. WHAT. [he tripped over a bicycle on his way back to the bus and started yelling at it as if it was its fault, which totally made up for it]
- my friend was on a bus with a new driver. The bus driver stopped the bus in the middle of nowhere, completely off the route.
  Driver: I'm lost. You're all going to have to get out
  My friend: But I don't know where we -
  Driver: GET OUT!

These stories may seem unbelievable to those who have not experienced the joys of Bristol public transport. True as god, every word.
Tags: public transit
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