philstar22 (philstar22) wrote in bad_service,

So, I'm a 23 year old college student. Basically, I took two years at one school, took two years off, and now am attending another school. During my time off, I was required to start paying back my student loans. Once I started back at school, I was able to get a deferment on my payment.

Today, I get a notice in my mailbox. The financial aid company has been informed by the National Student Clearinghouse, the degree varification company, that I have withdrawn from school, so I need to start repaying my loans right away. Except that I have not withdrawn. So, I am completely freaked out. I call them, and they tell me to go to my registrar's office and get them to send my student info. They will defer payment for 30 days so this can be worked out.

When I go to the registrar's office, she informs me that this is a campus-wide problem that is the fault of the Clearinghouse. Somehow they deleted all the information for every single student at my school. Every student on financial aid is getting similar letters. She also informed me that it took a good long while for the school to even get the Clearinghouse to admit they made an error. They kept claiming it was the school's fault.

Supposedly, it is being worked out, but still. This is seriously bad service. Hundreds of students are freaking out thinking they have to repay their loans right now because some idiot made a computer error and then tried to blame someone else.
Tags: *banking/finance, school woes

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