Chibi (tsukichibi) wrote in bad_service,

Burger King Bad Service

My parents and I went to BK today. I ordered a combo and asked for the burger to be plain. The whole time I was ordering, the cashier was very short with me. She kept sighing and fidgeting, and when I mentioned to her that I wanted it to be plain, I'm pretty sure she rolled her eyes at me. I thought maybe from her attitude that she hadn't heard me, so I said, "I'm sorry, am I speaking too quietly? I wanted it plain... without the sauce or veggies, if that's okay." She just nodded silently. The only thing she said to me during the whole transaction was to ask what I wanted for drink.

Then, while I waiting to pay, a coworker came around and said, "Guess what I had done today?" and stuck his tongue out to show her his tongue ring. This got them both involved in a conversation, and she didn't so much as look in my direction while she was putting my card through. Her demeanor towards her coworker was the complete opposite of how she was acting with me. She was very cheerful when speaking to her coworker, but when she looked at me, her smile disappeared and she gave me back my card and went to get my food without saying anything. There was an annoyed look on her face the whole time she was dealing with me.

Once I had gotten my food, I went over to the place where you get straws and ketchup to check my burger. I always do this, just in case. I'd like to note that most places will put a sticker on your wrapper if your burger is done specially, but since there was none on mine, that was another clue for me to check. As it turned out, my burger had the sauce and veggies on it. I returned to the counter, where the girl who had served me was just standing there chatting with a few of her coworkers. I said, "Excuse me, there's a problem with my burger." and caught her eye while holding up the wrapped burger. She looked directly at me, rolled her eyes, and then turned her back on me and ignored me while continuing her talk with her coworkers! My jaw dropped.

Another girl who had been part of the group quickly came over to me and exchanged my burger for me. I thought it was kind of weird that the only thing she said to me was "What kind of burger was it?", and she sounded exasperated as she said it. Mix-ups don't happen very often, but on the rare occasion that they do, I'm used to employees apologizing as they give me my re-made burger, like, "Sorry about the mix-up" or "sorry about the wait", but she just handed it to me and then walked away to re-join the group.

My mom was waiting for me outside and I'd already been a few minutes by that point, so I just left. But I wasn't too impressed by the service that I'd had. I realize it wasn't the worst service ever, but being blatantly ignored, and having someone roll their eyes at you for their company's mix-up, is annoying.

EDIT: Nevermind, fixed!
Tags: *fast food, lazy worker
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