The other day I went to [local pharmancy] to pick up my medicine refills, which I had previously called in. The girl at the counter told me they needed my insurance information, and I attempted to hand her the letter with the information on it. She again requested the info, and I held the letter up again. She gives me this blank stare and grabs it from my hand, muttering something about it taking more time as she walks off. I shopped around the store until they paged me, which took about 20 minutes. The same clerk rang up my medicine, along with a box of band-aids that I had picked out. She handed me the bag, which did not contain both of my prescriptions.
I asked her where the other one was, and she asked me if I phoned it in. I said that I had, and was left waiting another 10 minutes. She came back and told me, in a voice like she had better things to do, that my prescription had run out in December. I had noticed that in December and requested, at that time, that they fax my doctor for an update. She scoffed and checked with the pharmacy, and they stated that they had done just that then, as well as when I had phoned in for the refills I was trying to pick up today. I have had similar "crossed lines" problems with this store before, so I had them cancel my transaction. On leaving the counter I called my doctor with my cell, and they told me that they had not received any requests to update my information from [local pharmacy]. I told the pharmacist this, and they told me that I needed to talk to my doctor (noting I'd already talked to him, as I said). I called my health plan provider the next day, and it turns out the drug store had submitted a bill for the medicine that I asked them to cancel.
These people apparently think that the customer is not worth their trouble, and they cover up their obvious incompetence with lies. I was treated with snootiness and aloof rudeness the entire time, as if the issues were mine and not theirs. Since then I have opted to switch pharmacies, because this isn't the first time they've treated me like this, but it's certainly the last.