Customer: “Excuse me…where is your dog cookbook section?”

Me: “Um…dog cookbooks?”

Customer: “Yes. Where are they located?”

Me: “We don’t have a dog cookbook section in the store. I don’t think we have any dog cookbooks at all.”

Customer: *stares blankly* “You can’t be serious.”

Me: “I’m sorry, miss. I might be able to order-”

Customer: *interrupting* “YOU DON’T HAVE ANY DOG COOKBOOKS? THIS IS RIDICULOUS! WHAT AM I SUPPOSED TO GET MY DOG FOR CHRISTMAS?”

Me: “Have you considered a nice set of dog cookware?”

Customer: *storms out*

Considering that dog cookbooks do exist, would this be bad service?