kitamad (kitamad) wrote in bad_service,
kitamad
kitamad
bad_service

Figaro's Pizza

My roommate and I decided we wanted a pizza tonight after leaving a movie. So we called as we were leaving the theater. My roommate called, placed the order, was told we could pick it up in 15 minutes.
We arrived at the place less than 15 minutes later to find....a dark, closed store. We checked the phone number on the door. Yep, that was the one we called. We checked the store hours. "7 Days a Week/ Open to 10 P.M."
My roommate calls and is informed that this particular location no longer stays open on Sunday evenings, so their calls are forwarded to another location that does their deliveries. Great...except we were picking up and this location was easily 20 minutes away and we didn't meet the minimum amount for delivery.
My roommate tells the guy on the phone that they need to tell people who are calling for the other store about the location change. The guy informs her that they are supposed to. At least he apologized, but seriously? Taking calls from another store and not informing the customer they need to go to another location to pick it up?
Tags: *pizzeria, hours
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