lilith_sternin (lilith_sternin) wrote in bad_service,
lilith_sternin
lilith_sternin
bad_service

Oh, that's there for your protection

Backstory: My husband and I use a rewards credit card basically as a debit - put all our purchases on it, pay it off at the end of the month. Except he misplaced his somewhere in the house, so he is using mine before he gets his replacement. Saturday morning, I had to go to work and he had to go to class, and we both needed gas for the cars.

I drive up, pump my gas, and he pulls up just behind me. I pass him the card and take off. A few minutes later, I get a call from him on my cell phone.

Him: So, your card wouldn't work at the pump. Apparently, it's a security thing - you can't swipe it at two different pumps right in a row.

Me: Shoot, I was worried about that. Do you need me to come back, do you have your debit card?

Him: No, it's okay, I went inside and they swiped it there.

Me: Wait...it's a fraud protection thing, and you went in with a card with a woman's name on it, and they let you use it? Did they let you because the last name matched your ID?

Him: No, they didn't ask for my ID or look at the card. They just swiped it.

Now...I'm glad he got gas, but more than a little annoyed at the clerk. If a system is in place for customer protection, what the heck good is it if you aren't checking the cards or IDs? I'm debating calling the manager about it.
Tags: credit cards
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