For some weird reason, all the stuff came in my name. Mom figures okay, they made a mistake and gives them a call.
Mom: Hi, *explains problem*
Customer Service Lady: Well, did your daughter call us and order for us to do this?
CSL: Well, she must have...
Mom: No, she did not. She is no longer covered anyway and doesn't carry a card or have your phone #
CSL: Well, I can only conclude that she did, in fact call. Does she work at the same company?
Mom: No... look can you just change this over and correct it
CSL: Are you sure she doesn't work at your organization?
Mom: Yea I'm sure! I know where she works! What kind of question is that?
Okay. Stuff happens, I understand that. But instead of coming up with lame excuses, why can't they just admit this is their fault and then get over it? Everyone makes mistakes--even you.
And no, I didn't call them. I don't even work there, wtf. I couldn't even tell you the name of the insurance company.