fourhoursago (fourhoursago) wrote in bad_service,
fourhoursago
fourhoursago
bad_service

oh, walmart.

This is a bad service suck that happened a couple days ago, that still has me shaking my head. It involves a wee bit of customer_suck on my part, but trust me, it was an accident.

So, my husband is prowling the electronic section at Walmart, and since that section is jampacked, I decide not to try to bring my buggy up and down the aisles and block people from looking at DVDs and games and whatnot, so I'm standing and waiting in the aisle across the way. To my back is a wall of candles/incense/potpourri. I'm a candle junkie, so I'm looking at them, and notice they have JELLY BELLY CANDLES. Yesssss. So I decide I want one, and pick up a jar candle to smell if it does, indeed, smell like juicy pear.

SMASH. As I'm holding the candle, it slips out of my hand and shatters on the floor. That's my bit of customer suck, but obviously, it was an accident, and I immediately looked around for an employee instead of like, trying to run off and pretend it never happened. I count 5 employees, all staring at me. Not one of them moves to help, or get help, or anything. I'm in flip flops (stupid heat wave in December), and there is glass all over my feet so I can't move yet or I'll make it even worse. I am calling out to other shoppers to avoid the glass, and the 5 employees are still just...standing there.

Finally, I call out to the closest one, "Can you help me?" He mutters and walks off, and comes back a minute later with what looks like a manager and a broom/dustpan. They start sweeping up the glass, and the entire time, I'm apologizing, letting them know I'll pay for the broken candle, I'm still letting other customers know to avoid the mess. The employee and manager completely ignore me. I'm talking no eye contact, no grunts, nothing. I'm so embarassed at this point (the other employees were still staring), that my eyes are welling up and I again apologize profusely and am again completely ignored. No "it's okay", "accidents happen", "screw off", absolutely nothing. Finally I carefully take my shoes off, shake off the glass shards, and walk off because I realize they have no intention of acknowledging me at all.

I should have found another manager, and my husband keeps telling me I need to call or go up there and mention the incident to someone, because the whole thing was just messed up. I was apologetic, willing to pay for what I broke, helpful...and still, I was ignored and embarassed. Ugh.
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