December 3rd, 2015

paige, confused

Delivery b_s

I run a dance company that teaches classes in various primary schools. As part of the class, pupils have the chance to order branded t-shirts to wear as uniform and I do one order per half term.

Last week, I put in an order of shirts and it was dispatched fairly quickly. However, according to online tracking, it hasn't moved since last Friday. On Tuesday, the company I ordered from called me to tell me that there was a mix-up with shipping labels and my order ended up with someone else. They assured me that the delivery company will collect my order and bring it to me on Wednesday.
Surely enough, it's Thursday and nothing has come (and I am also to be expecting the order of the person who received my parcel, which also hasn't come). I mentioned the tracking problem, since I contacted the couriers myself and got no response, and they said their tracking was broken. So I have no way of knowing when or if my parcel is coming.

End of term (for my classes anyway) is next week so I need those shirts to arrive asap, especially since I'm going on holiday on the 14th December, so I don't even have the option of dropping by the schools in the final week to drop off the shirts.

Last time I ordered from them, I had a pretty quick turnaround so I thought this would give me plenty of time to get the t-shirts sorted. Right now, it's looking like these kids will be waiting until after Christmas before they get their shirts, which I'm worried the parents will blame me for.
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Do you not understand 'Fragile'?

So, I sent my BFF a carepackage Nov. 9th. Not much, really. Just a bunch of snacks and things, because she's been depressed and doesn't get treats often. I figured this would be nice! And it's only turned into a headache.

Now, last year around Feb./Mar. I sent her my old computer. It wasn't top of the like, but it was still pretty good, and since I built myself a new one, I thought she'd like to be able to play games. We padded it well, took utmost care, only for it to arrive with the case basically bent in half with tears in the metal. Thankfully, she had an extra case, and the internal stuff was undamaged.We thought it was a one-time issue. Nope.
If anything, this package is worse. Sent it up there the 9th. Said it would arrive on the 14th. I was like 'Cool not too long' since it's going from Texas to Tennesee. 14th passed. Nothing arrived, and the tracking number didn't work. Waited a few days. Nope, nothing. So we went up there to ask about it, and see why the tracking number wasn't working. Got an earful from the lady at the front desk, basically blaming us for not sending it priority then huffing that the tracking number OBVIOUSLY worked, even though we tried it multiple times, on different machines to see if it was on our end. I was like ok, what ever, maybe she just fixed it when she went in the back. So we check it at home. The tracking number said it hadn't left our postoffice. Weird, but what ever. We gave it another week. Nothing changed. So, we called customer service. Well, what do you know, someone wasn't scanning the codes, and it got damaged during travel. Very damaged. Like the box ripped open and things destroyed levels of damaged. Right now, we're sort of waiting in limbo because they asked us how much it cost, and they want to 'find the extent' of the damage. So who knows what's going to happen.
The fact that this is the second package that was royally messed up getting sent up there, has pretty much made use decide to never use USPS again.