January 9th, 2015

Gumiho

Oh TD bank...

Most recent update: Sorry I deleted the letter because it ended up being no longer relevant or needed as a simple tweet to TD Bank got me a call from the ROO. I was allowed to explain my story in full and they assured me that 1) they'd make sure it was shredded, 2) they'd make sure it never happened again 3) they'd talk to and retrain the manager and associate. I'm expecting a call back tonight or tomorrow saying that it was 100% guaranteed shredded.

So December 21 I decide to go into the local TDbank (with my husband) and get added to his account. I go through filling out forms, signing, giving over sensitive information that banks are expected to have/handle carefully. At the end of the process I get told that it'll take 5-7 business days for me to get added. No worries, I'm not in a hurry I thought. So December 27th husband calls the bank to see if I've been added to the account (because I need to be added first before I can come in and get my card, no sense wasting time/gas driving to the bank if I'm not on it yet). He's told no, but if we just hold on they'll investigate (as they can't even find the scan in the system that's supposed to be done a reasonable time after you fill out the form. Form gets filled out and signed, scanned in and sent to an entirely different department but it can still be seen in the system so I'm told). He gets disconnected when he's put on hold and calls back. He explains his situation and they put him on hold to go look. Thirty minutes later, my husband decides that maybe it just needs the full seven days for whatever reason and we go do the things we need to get done on the weekend.

Collapse )

Collapse )
cat ninja

A Game of Bad Service

On the 14th December George RR Martin announced on his livejournal that signed books could be bought through the Jean Cocteau Cinema website. As my husband is a massive fan I thought I'd buy him a signed copy of A Game of Thrones. However as I live in the UK when I looked into buying a copy it didn't work out international shipping. So I asked of GRRMs blog post about it. He replied with:

"International shipments are calculated after the books are purchased. The process is that 1.) they pay for the books, 2.) we get the notice when payment is received 3.) we confirm payment and send an invoice for shipping fees, 4.) They accept charges. 5.) we ship books which should arrive 5-14 days from date of purchase."

(Of course the fact he replied thrilled the hell out of me!)

So I went ahead and paid for the book via PayPal, and waited for the invoice for shipping. And waited. And waited. And nothing.

I didn't expect the book for Christmas, but I kind of figured I'd get the invoice for shipping fairly quickly. I put it down to being the holiday season, but after not hearing anything after New Years I sent the Jean Cocteau an email asking about my order. That was at the beginning of the week and I've not had any kind of reply. It's very disappointing tbh. I've checked their 'Now Showing' section and they've been showing films so it's not that they are shut.

I'd phone but that would be expensive, and I'm not sure it would help. At this point I still want the signed book, but if I don't hear anything soon I'm going to open a PayPal dispute. I