August 6th, 2014

mimi coffee

(no subject)

Yesterday evening my boyfriend and I went to a local fair, and we were having a great time. Around 9:30pm we decided that we were going to ride the ferris wheel for the second time before we would head out; we had rode the ferris wheel earlier that day, while it was still light outside, with no problem. I figured it would be cool for us to go and ride it when it was dark outside and all the games and rides were lit-up for night. Only issue I thought would pop up is that the line was super long, but the line seemed to be moving pretty fast considering the amount of people waiting.

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Italian Bakery Woes

Went to my local Italian bakery for lunch just now and they were busy (standard for them because their food is good).

I've never had a problem with them before but today they were too busy I guess and had stuck the new girl on cash (I've seen her weeks before struggling with the bakery section albeit she was polite then). Everyone was hot and frustrated and trying to make pizzas asap so I can understand why it happened.

The bakery counters are an upside down u-shape with coffee bar and baked goods on the right (two cash registers), a hot food counter at the back, and a pizza and deli counter on the left with one cash register. Usually there's confusion as to how and where to order (you can do the pizza at the bakery counter because it's one flat price, and hot counter can be done anywhere.

Husband wanted pizza so he went to the pizza counter to see what they had as I decided what I'd like. We ended up in line (accidentally, people lined up behind us) so we decided to just stay there when I picked out a deli sandwich.

While we were waiting in line we couldn't help but overhear a lady ordering in front asking about meat on her pizza. In the pizza display case there were two very identical looking pizzas above/below each other. One had a spicy salami cheese and green vegetables, the other had tomato sauce, cheese and basil leaf. She kept asking about meat? She wanted meat and the woman behind the counter kept insisting that the one she wanted only had cheese so the customer relented and took the cheese one. Husband tried to speak up and clarify that the customer was pointing to the one up top but the woman behind the counter shut him down, "no that's not what she wants." Okay, our bad. Maybe we misunderstood. But then the lady starts asking for some salami to put on her pizza! Because (guess what?) she wanted meat. But the lady behind the counter dismissed her and told the cash register lady that they were done and to move on to the next order. Customer, defeated, goes to the side to wait.

Then husband orders his slice and my sandwich. There's some confusion as to the sandwich name but as soon as she realize it's a deli sandwich (she's standing between the deli and the pizza counter, there's no closer register mind you) she tells us, "someone else will help you with that. Next order?"

And we're kind of flabberghasted. Who? She didn't motion to anyone? Can't we pay for it? We waited in line like everyone else? Our pizza slice is still on screen we haven't paid for it, what's going on?

Then the lady behind her starts arguing loudly with her about something and we decide we've had enough and will find lunch elsewhere.

Edits to fix silly autocorrects, sorry.
poorly played

Surprise! You are paying for something you don't have!

I apologize if this is written poorly, but it did just happen and I'm a little pissed.

Almost two months ago, my fiance called our cable provider and downgraded our service.  We're both college students and don't really have a lot of time to watch TV in the first place, and it was starting to get expensive for a glorified dust collector.  Basically, we went from having a DVR and two cable boxes, premium channels and great internet, to only having one basic box with basic channels and good, but not great, internet.  To do this, my fiance had to go to the customer service center, physically hand in the DVR and two boxes, and they gave him the basic box that same day.

Well, it's almost time for our bill to be due, so this is about the time of the month where we sit down and make sure everything is in order.  We pull up the cable bill online and it still hasn't changed.  We're still getting charged as though we have the DVR and premium channels.  So my fiance calls to talk to them and...

It turns out that when he physically handed in the boxes, they never updated the account.  So, we're paying for something we physically DO. NOT. HAVE.  Of course, he wants to be transferred to cancellations, and they are trying their best to hold on to us as customers.  He keeps repeating, "no, I just want to cancel".  Finally, they transfer the call, and he randomly gets disconnected after being on hold for several minutes.

He calls back, and gets to cancellations.  They keep trying to verify that we don't have the boxes.  Finally, they let him cancel the service.  He's going to go to the customer service center and hand in the box, hold on to the receipt and make sure they update the account as canceled and equipment turned in.  They claimed that they would take care of this past month's bill, but I'm hesitant to believe that, since it seems that no one in the call center or customer service center know how to update an account.

tl;dr: still getting charged for a DVR and cable services after downgrading almost two months ago