May 29th, 2014

  • catlin

Phone service customer service, that isn't

Posting my complaint to the BBB.

I have tried going into the store, and I have tried calling 1800 cricket.
No one has resolved this successfully, or even made an actual attempt to do so. The woman at the store told me to call the 1800 line. The woman on the 1800 line would not even forward me to a supervisor. The facebook pr person told me to e-mail them and there has been no reply.

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Just as an update, I called again today as I had not heard anything in the two weeks since I first contacted them, and the CS girl on the phone told me I had to go into the store, where they could offer me a trade in credit on the phones, but she could not tell me how much, and according to the Cricket Facebook page, they are offering 50 bucks for 500 dollar phones. I somehow doubt my little 100 buck phones will have much trade in credit. I have still gotten no word back from the e-mail, and the facebook CSR just repeats the same line, that we have until March to find a phone we like, so it isn't that bad!.


I was out running errands, and their big neon sign "Drive-Thru Open" was on. I could go for a root beer! I thought, and pulled in. There was another car in the lane, so no worries! Except then I wouldn't be posting here!

As soon as I pulled up to the speaker, I got "We're closed". Oh, bummer. Guess they left their sign on, I thought. Pulled on through, but slowed at the actual window so I could see their hours.

Their posted hours? Open until 9:30pm. Actual time? 9:20pm. I get that it was *close* to closing. I get that they had no idea what I wanted, and I'm sure they just wanted to clean and go home. But I also know that when I was in the service industry, if someone walked in 2 minutes before closing, then we just sucked it up and served them! It's the freaking drive-thru; not like I was going to camp-out for hours in their lobby. Even if I had ordered a full dinner, I still would (should) have been gone before their supposed closing time.

I sent feedback through the website, but I doubt it'll do much. :/