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February 12th, 2014

Time Warner Update - Resolved

Final follow-up to this: http://bad-service.livejournal.com/3245190.html

I got the tablet in the mail yesterday, surprisingly a whole month earlier than I expected. I never received an email stating anything about it at all (no shipping email, no confirmation, nothin'), but I got a slip on my door from UPS and had it redirected to my work and ta-dah! Tablet!

So they actually did come through for me finally.

I still have a super bitter taste in my mouth over this whole thing, even the rep I spoke to who gave me the credit said this whole thing was extremely stupid and should have easily been settled by any of the reps.

Doctor's Office Fail

My now former Doctor's office (Cambridge Health Alliance in Malden, MA) just confirmed to me why I needed to leave. I'm really sad to leave my Doctor, but the front staff are terrible.

So I finally decided that I had enough of them last year. I found a new doctor's office and I made a new patient appointment. At the end of December I filled out the form to release my medical records to my new Doctor's office. They claimed they would mail it, because it would cost me money to a.) fax it and/or b.) get a copy of it myself. I was told it would be a 3 week turnover. Ok fine.

I called my new Doctor's office this morning and shocker - no records. So I call CHA back and ask what happened. First they try to say that I never filled out the form. Then they tried to say that I had handed it in on January 16th at a Doctor's appointment. I haven't been in to that Doctor's office in over a year. So they say they'll look for it and call me back.

She actually does call me back which was surprising. But then she starts copping an attitude with me. "Did you hand it to me specifically? NO! Because I'm in back so you didn't." I was pissed so I demand her manager, who isn't there. I left a message, but I'm guessing I won't hear back.

I did send a fax with the form filled out again and a strongly worded letter telling them that they will fax it today, so we'll see how that pans out.

I just need to keep remembering that this will be the last time I have to deal with them. *sigh*
Back in December, I got a large number of gift cards to Chapters for Christmas and my birthday (same month), and decided that I'd browse their online Boxing Day sales. I saw a couple of books I was interested in and managed to nab some great deals on non-fiction titles that interested me and also ordered a Moleskin journal that was on sale (one of the ones for The Hobbit: The Desolation of Smaug). It's important to note that all of the books I ordered were in-stock when I placed the order; the Moleskin was marked with "usually ships in one to two weeks."

Chapters sent me confirmation that my order had been received on December 28. Everything seemed cool, Chapters said that since I'd selected the free shipping option, I could expect all items in my order by January 21, 2014.

After that, things... pretty much went to shit. Some of it I can understand because of the ice storms in the Toronto area, but afterwards... I'm more than a little pissed off but not sure if there's anything that can be done.

Five of the books I ordered shipped on January 14 and all arrived by January 20. One of the books I ordered and the journal weren't included in what had shipped, but my initial order had said that they'd hold some of it back to ship together. That's cool, I thought, I'll just have to wait a little longer to get the rest of what I ordered. That wasn't what happened.

On January 15, I received an email which told me that the journal I had ordered was "temporarily out of stock" and would be reordered for me. Alarm bells weren't ringing yet, just a feeling that it was a bit odd that this had happened, but supply might not have kept up with demand, etc. etc. There was nothing about the last book I ordered.

No, later on the 15th, I got another email from them that they were out of stock of the book I ordered (and had paid for, been waiting weeks for) and that they had to cancel my order. If I still wanted to buy it, I'd have to pay full price. They credited my account since I paid with gift cards and that was that.

Cut to today, when I receive yet another email from Chapters telling me that oops they're also out of stock of the journal I ordered and yada yada you get a credit for that we're cancelling the order. I was really pissed about this because I really wanted the journal and the price was great (it was on sale for $15).

I've never had issues before with Chapters and ordering online, but I'm just kind of angry about how long all of this took given when I placed my order and that despite everything being listed as in stock when I ordered it (and for a number of days afterward, I checked) I didn't get a complete order and they only told me weeks after the fact. I dunno. I'm just really pissed off that it took OVER A MONTH to find out that the journal I ordered was out of stock and I'm out of luck.

Kind of minor, in retrospect

Now, it's possible this isn't nearly as bad of service as I perceived it to be, but I'm quitting smoking (at the time of this incident I was two days in), and it was very irritating.

My mom, grandma and I decided to go to a new Swiss Chalet that opened up in my city. It's the first one here in years. My grandma and mom order the quarter chicken, and I decide to order a pasta dish. We sit, chat for about 15 - 20 minutes or so. I have a chocolate milk, and it tastes horrible (though I know that's not really anyone's fault at all). Then our waitress comes up and tells me that no one had prepared any pasta that morning, so if I wanted it still, it would take an exceptionally long time. She really emphasised how long it would take (which kind of baffled me, because cooking pasta takes like, ten minutes. I know he'd probably want to do it in bulk, and it would probably be annoying to just do a single order, but uh...).

I take a look at the menu again, and in less than a minute after she told me this, my mom and my grandma's food comes out. At that point, I'm super annoyed, but end up ordering the perogie appetiser. Which then comes out completely tasteless. Seriously, the most bland perogies I've ever had. Sprinkled lightly with the seasoning salt that restaurants put on fries.

Eventually, the manager comes out, apologises for not having the pasta for me, and then is like "Oh, and we took it off the bill too!" like she did us some great favour. Oh thanks, oh great and benevolent manager, for taking the food that your cook didn't feel like cooking off of my bill. That sure was swell of you. At the end of the meal our waitress came to let us know that she was going to try to get the perogies off the bill too (I had eaten them, but she also mentioned that she had tried them and had been very disappointed), and then she managed to do that which was awesome.

So, tl;dr:
- Cook didn't want to cook my pasta because it would be inconvenient, is the only explanation I can think of.
- Cook not only didn't want to cook my pasta, but didn't tell my waitress that it wasn't going to be cooked until my mom and grandma's food was already prepared, basically ensuring that I wouldn't "wait an extraordinarily long time" for this food. At least, I assume that's how it went down as opposed to my waitress sitting on this information until everyone else's food was ready.
- Manager for some reason thought she was doing us a big favour for not charging us for food we didn't get (???).

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