January 18th, 2014

sky

Amazon: Lies or Incompetence?

I'm going to preface this by saying that customer service has refunded me for about half my order and I do now have my items, so I'm... not necessarily satisfied, but I don't think anything else needs to be done on Amazon's part. However, I'm posting this because I wanted to give everyone a heads up (and, let's be real, complain) about the total shenanigans that went on this week.

So my building got an Amazon Locker a few months ago. I had one order to the locker that got cancelled with no explanation, but my roommate's had success with it in the past, so I thought I'd give it another shot. I had to order some textbooks that I needed by Wednesday (NOTE: I just know this is going to come up in the comments, so for anyone who's wondering why I didn't order earlier, it's because my professor is terrible and didn't release the book information until the last minute). On Sunday, the minute I got my professor's e-mail, I bought the books on Amazon Prime and had them shipped to the locker. They were due to arrive Tuesday afternoon/evening.

Well, Tuesday comes and goes with no delivery. The website says "Delivery Attempted." I wait until Wednesday afternoon, but nothing happens except a second "Delivery Attempted" message. My books are now late. I call customer service and here's where the real mess begins.

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