January 7th, 2014

Carmen Hiding

Zero Service

This happened about a year ago. I was meeting a friend of mine at a mall, and she called to say she had a minor emergency to take care of, and she'd be late. Since this was the one time I didn't have a book in my purse I wandered around the mall while waiting. I wandered into a Macy's and glanced at the clothes. I like Macy's, but I generally find them too pricey. This time though I found a couple things I liked that didn't seem too expensive. I wanted to try them on. (As a side note, I know some people buy things without trying them on, but I like to see how clothing looks on me before I buy it. I also live in the middle of nowhere, and most stores are about an hour away at least. It would be a hassle to return anything that didn't fit.) Anyway, I headed towards what I thought was a fitting room, but turned out to be a backroom/storage type area. No big deal. I walk around some more looking for a fitting room. When I don't see any after a couple minutes I head for the registers to ask an employee where the fitting rooms are. But there's no one at the registers. I spent the next 15 minutes walking around searching for an employee or a fitting room. I found neither. I finally put the clothes back where I got them and left. Now, I didn't canvass the entire store, nor did I go down to the lower floor. Maybe they just don't have many fitting rooms. But I should have to look everywhere to find an employee. There was no one (that I could find anyway) in the department I was looking in or in the neighboring department.
it mocks me


I received a letter from UPS telling me I had been signed up for their My Choice tracking service and if it was a mistake to call them immediately at the number provided. Well I call the number and the automated choices don't even list anything to do with My Choice. I try asking for more choices or customer service with no luck. I end up pushing zero and wait on hold for about 20 minutes for an agent.

The woman who answers clearly does not have a grip on the English language because after I explain the situation the following conversation happens:

UPS: So did you actually receive the package?
Me: I think What?! So I explain again sloowly.
UPS: To cancel the service you need to log online with your user name and password.
Me: I can't do it over the phone?
UPS: Uh, to cancel the service you need to log online. I can't do it for you.
Me: So why does the letter tell me to call you to cancel if I can't actually call and cancel?
UPS: I can transfer you to tech support if you don't know how to log online.

Incredulous I stared at my phone for a second and just hung up. Smh.

Dean Healthcare

Mid-December, I use the Obamacare Marketplace website thing to sign up for health insurance. I had no issues with the website at all. I chose an insurance plan through Dean Health Care. A few days later, I get my bill for my first month's coverage. I write out a check, stick it in the provided, pre-adressed envelope, send it off. Around new year's, I realize they haven't cashed it yet, which seems weird, so I call the 800 number.

I finally get to someone who can help me and explain to him how I got the bill, paid it, it's been about a week and a half and they haven't cashed it, and I'm worried they're going to say I'm inactive or ineligible or whatever due to nonpayment since it's getting close to the due date for the payment. I give him my name, address, DOB, and last four of my SSN. He looks me up and goes, in a no-nonsense tone, "I found your account, [my name], and you're listed as ineligible. You don't have insurance."

...WHAT?!?!!? 0_0 But I, I registered! I paid a bill! I start spluttering at him and he LAUGHS and goes, "I'm just joking, [my name]. You are listed as active." I was so stunned and freaked out (I have had issue upon issue getting insurance and was just like oh geez another SNAFU I have to deal with) that I just kind of weakly laughed while waiting for my panic to subside. He was extremely condescending when I couldn't tell him where I sent the check. "Whatever the address on the envelope was." "Oookay, so you sent money somewhere without making a note of the address? That doesn't sound like a good idea."

I asked to be transferred to someone else after that, and they were very nice and explained they'd extended the payment deadline due to all the new applicants, so if I wanted to wait a little longer for the check to show up that would be fine, or they could take a payment and help me set up automatic ones. I opted for that. So in the end it wasn't super bad service, but just a phone guy with an inappropriate attitude.