November 20th, 2013

  • raai

City bus failure.

This is an email that I've sent to my local transit system.

"Yesterday November 19th, 2013 my friend and I were traveling to the Riocan center from 300 Conacer. When we arrived at the bus terminal, the 16 was 10 minutes late so when we got to the Kingston center the 4:00pm 9 bus was already gone. We were traveling with our children, mine is 2 months old, hers 17 months. At the time we arrived at the Kingston center, the weather was roughly -1, -5 with the wind chill.

Instead of waiting for the 4:30pm to the Riocan center, we got on the 4:10pm so that the children would not freeze. After the bus made it's trip and was headed back to the Kingston center, the driver asked us where we were getting off. My friend explained that we were taking it around because the other bus was not there when we arrived. The driver told us that "Kingston transit is not a tour service" then she made us pay for another fare when we got to the Kingston center.

It was very obvious that we were traveling with small children. We were not rude to her. She told us that we should have got on the 4:00pm even though it was not there when we arrived, or we would have been on it. I have never had to pay an extra fare, nor talked to so disgustingly.

We only wanted to get out of the cold so our children would not freeze."

I'm pretty pissed, not gunna lie. My child is actually sick with a cold too. We didn't realize the buses were going to be so wonky or we wouldn't have even traveled across town. I ended up just paying for a cab for our way home, and even that took a half hour to arrive. But, it wasn't really the cab services fault, they needed to find a cab with a car seat.

I never usually complain about the bus drivers in my town, but it really struck me that she was punishing us for just wanting to get out of the cold. I've ridden those buses around in a circle many times and I have NEVER had to pay twice.
  • charuby


After a hard day’s work, all I wanted to do was get home. The bus was just under 10 minutes late. Not a problem. These things happen. There could have been an accident somewhere along the route during the day, causing the buses to be backed up. There could be a lot of traffic. Any reason. But after the bus driver’s changed and the new driver got into his seat, they decided to talk. This went on for five minutes. After this, the driver got out his mobile phone and began texting. Then, he actually got out of his seat, out of the bus, texted some more, put his phone away, had a fiddle in his pockets doing God knows what, got back into his seat and THEN decided to check the till. Again, checking the till is not a problem. That’s a part of his job. But it really takes the piss doing that AFTER you’ve just spent five minutes faffing about. Then he took the piss AGAIN by striking up a conversation with the passenger sat directly behind him. After standing around for twenty minutes, I finally managed to get on the bus.

A couple of days later I had a hellish ride back home on another bus. The driver was going so fast that he ended up missing the bus stop. He applied his breaks and eventually stopped, but not actually at the bus stop. When some passengers got off, he closed the doors in the faces of other passengers that wanted to get on and drove off at high speed. Every bump in the road was felt. I was thrown about, as was everyone else. He refused to stop at any other bus stop, unless someone was getting off. By the time I got off that bus I was really quite shaken and just eager to get home. I wish I’d have complained but I forgot what the driver looked like and didn’t get the number plate. I was just completely overwhelmed!