November 4th, 2013

John Cena

Sainsbury's Game Saga

This is a copy of a letter I am sending to Sainsbury's complaints department. I'm happy to leave in all names and locations, and I've not spell checked it yet. I realise now that I've spent over £20 in petrol trying to get this game purchase sorted - I should have just bought it from Amazon for £18.

To Whom It May Concern,

I am writing to you about a problem I encountered when trying to purchase a game on 11 October 2013. The game that I wanted to purchase was "Gears of War: Judgement" for XBox 360. This game was meant to be a gift for my boyfriend's birthday on 1st December, so I intended to make the purchase as soon as possible, seeing as we'd be out of the country from 21st November. I found one on the shelf in your Ely store, marked as "please take me to the till to buy", priced at £16.50 - and I took it to the till to purchase. I paid for it, when a store colleague, Laura, approached me and offered to go and get the game for me. After waiting about 5 minutes, she returned and apologised to me, stating that the game wasn't actually in stock. Laura went and double checked for me, and stated that she would give me a £5 credit and a refund by way of apology. She went away again to check with another colleague, who told me that you'd receive a delivery of the game the following day. She took down my details and promised to hold one aside for me, issued me with a refund but did not give me the £5 credit.

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Kal Tire has used up all their chances.

So, I live in a small town.  There is only one place to get things auto-related done -well, two, if you count the towing company, but they're expensive and difficult to deal with- so really minor things, like getting summer tires off and winter tires on, I go to  Kal Tire.  I have a mechanic in the nearest major city that I use when I have big things done, but for quick stuff, I save the 2 hours round trip travel time and go to Kal Tire.

Or I should say I did, because today they done broke my last nerve.   This gets long, don't say I didn't warn you. I have to get the wordy out before I write my REAL complaint to their customer service dept. tomorrow.Collapse )

So, the tl; dr of it all was this- it took 4 hours to get my tires changed today.  Called in beforehand, and was told it was an hour and a half wait.  Watched another customer come go within an hour.  Counter guy argued with me that other customer got preferential treatment, then when proven wrong, shut down and offered no explanation or apology.  Have to buy rims for my summer tires so I can change them myself and not have to put up with them anymore.

Edited to make sure i had all my times right, and clear up some wording stuff.