October 30th, 2013

cat ninja
  • myrren

Where's My Money?!

I'm a massive Doctor Who fan, so on Friday when I found out tickets to see the 50th Anniversary episode at my local Vue Cinema were going on sale I decided to grab a couple. I was out, so I tried buying tickets from my iPhone. I tried twice, and was informed that the transaction hadn't been authorised both times due to a verification error (I thought maybe the first time I'd typed something wrong). Thinking it may have been something to do with the system not liking transaction from a mobile I got home and tried on my PC. Same thing happened.

But when I checked my bank balance the money had been taken out of my account despite it not being authorised. So at that point I was out nearly £75, and still had no tickets to show for it. Needless to say I called the Vue Cinema Guest Services number and asked what the hell was going on. The lady I talked to confirmed that the transactions had indeed failed and I didn't have any bookings, but she assured me my money was just in a holding account and would be back in my account by the end of the day. I was happy with that, so I went ahead and booked my tickets with her over the phone, which was successful.

But the money didn't go back into my account. Not Friday, not over the weekend, and not on Monday. So I called my bank, who informed me it would take up to 5 working days to get my money back, IF Vue Cinemas don't claim the three 'failed' transactions as valid, which they could do according to my bank. I should know by Friday, at which point the bank will be happy to investigate for me and get my money back if possible.

So where the hell is my £75? I am really pissed off that I was lied to about the money being right back, and it's money I need. I'd never have booked the tickets over the phone if I had know the other £75 wasn't going to be back for days. Vue are a big company, I don't think they deliberately took money off me dishonestly, but I do have to wonder when my bank informs me that Vue could still take money via a transaction their website said was failed.

I was so excited to get my tickets for The Day of the Doctor, but this had kind of put a downer on it.

Colour Dodge [A Wilhelm Scream]

(no subject)

An update to my Petland Terranium post.

As part of the conversation when I finally got ahold of the stock manager, he told me that if the terranium wasn't in on Friday, I'd be able to move my deposit onto a different tank, and that no matter what, he'd call me by the end of the week to let me know what was going on (whether it was in or not).

Come Saturday, I still haven't gotten a phone call, and I decide enough is enough and get my friend with a truck to drive me there so I can grab a different terranium. While I'm there I find the manager and explain things. The manager attempts to find my order, and can only find an order for a 75 gallon lid, and no note of a desposit. I bring out my reciept, and show it to him. I find a 75 gallon aquarium, which had more or less the same dimensions (actually a little bigger. An extra .5 inches on every side). It was a little more expensive than my original order, and I had to purchase the lid seperately because it didn't come with one, but the manager knocked down the price so it matched the original terranium that I had ordered.

So, tl;dr, lots of incompetentness from the stock manager (Not calling me, saying he'd call me and then not calling me again, not actually logging that I ordered the damn thing even though he apparently did put the order in, etc. etc.), but manager man knows how customer service actually works.

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So here is the story. My bf got me to place an order from Dark Knight Armoury online on the 06/09/2013. I hadn't used the website before but he'd left ordering late and if we didn't order soon there was no chance of it arriving in time for his LARP weekend. The order totalled $515.32 (more money means I'm more frustrated) and the whole processing thing went down fine.

It's the delivery that is the problem. No where on the item web-page did it mention that items may not be in stock so they'd have to back-order (which takes extra time). I was emailed the next day about this which is fine. They explained it would be an additional 3 to 4 weeks to get the item to them and then they would ship it to me. Okay. The email also explained that they would message me if their supplier needed to back-order the item, so that I'm not left sitting here waiting and wondering if I got scammed.

On the 28/10/2013 I sent them an email as I had heard nothing and it was well beyond their stated period of 4 weeks. No emails about the supplier needing to back-order or that it had been shipped. Nothing. I asked what was happening with my order and I got an email today (calling me Julie, not Julia) saying that "At this time there has been a delay in receiving in this item in from our supplier as it has gone back into production. As this item is handmade our supplier has not provided us with what they feel is a solid arrival date at this time. Let me know if you have any concerns. Have a nice day."

But, weren't you supposed to let me know if this happened? Before I had to ask? Surely you knew this before today? My only concern is as to whether I'll get this Longbow before Christmas. That would be nice considering it was supposed to be here mid October.

I may be over-reacting but it's definitely sucky service in my books. My only problem now is how to say I'm not impressed...politely.

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