August 27th, 2013

labyrinth, bowie

Comcast? More like InCompetentcast.

I've been dealing with Comcast on behalf of some clients at work, and damn, have they managed to screw things up.

Basically, how we handle client utility/cable/etc. bills is that the bill arrives at our office, we split it up properly between clients, write checks from each of their accounts for their portion (we are a representative payee organization) and then add a portion paid by the company to cover the expenses of our live-in staff.

This particular house has three residents and one staff; therefore four checks are included with each payment. The following things have happened with their account over the last few months:

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tl;dr Comcast fails to properly process checks on multiple occasions, leading to a surprise disconnect notice.