August 7th, 2013

Tree.  What it says.

"I'm not even supposed to be here today!"

I frequent a grocery store in my neighborhood that for years has employed one of the crabbiest people on the planet. She hates her job, and she does not care who knows it. I'll call her J.

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ETA (Copypasta from commentlandia):

Okay, I was absolutely fine with just complaining cathartically on the internet and just kind of looking back at that incident in vague amusement, mostly because unless someone is actively trying to harm me, I hate getting people in trouble. However, I think that there are reasonable points from the commenters here:

A) Regardless of her situation (I am not remotely qualified to speculate on any disabilities she may or may not have), her managers need to work with her to make her more successful at her job, and they need customer feedback to do it. If she cannot be successful, this feedback from me will help them with firing proceedings.

B) I am reasonably certain that she is unpopular with her co-workers, and the stuff aforementioned in point A may help.


So, here's the feedback I just filed through the store's website (I removed her full first name). Thanks for your thoughts, everyone!


Comment On: Employee Attitude/Conduct (Inappropriate treatment)
Message: Hi. I'd like to leave a little bit of feedback about an employee named J. She's usually working as a bagger, although I've seen her fill in elsewhere. I am a regular customer at [store]. When I was picking up some things last weekend (Saturday, 8/3 at about 6pm), J was subbing for [co-worker] in the deli. She was very unhappy about having to sub, and was complaining at full volume to employees and customers alike that she missed her bus. It took me two tries to place my very simple order (both times I was interrupting her complaints), and then I had to correct her when she mis-heard my order (because she was still on a tear while I was ordering). Twice at the deli counter, she shouted over my shoulder to employees passing through the bakery area about her displeasure with the subbing situation, and again complained to the other deli employee. Since she was so obviously upset and clearly not able to maintain reasonable politeness toward customers and colleagues alike, I feel that she should have been relieved from subbing that day and sent home. I'm not sure what J's situation is, but her disposition is often unpleasant. I hope that this helps your management team have a candid talk with J about improving her customer service skills. I understand that not everyone enjoys every second of their job. However, maintaining a personable facade even on bad days is a good skill to cultivate.

childcare frustration

Dear babysitter,

I realize you're not a business or anything, but I do pay you to watch my kids, so a little more professionalism would be appreciated. People get sick, I get it. And thank you for being so concerned about spreading your germs to my kiddos. But you know what would be great? Maybe giving me a call at a reasonable time, instead of calling an hour before you're supposed to get here claiming that you've been "sick all week" and won't be able to come over. What the hell, dude?! If you've really been sick for as long as you say, why wouldn't you have called me sooner? Yesterday, maybe? Hell, even this morning would've given me plenty of time. Now I'm left scrambling to find a new sitter at a moment's notice.

Between this and all the other crap you've pulled on me, I will be beyond happy when a spot finally opens up at the daycare in town and I won't have to bother with you anymore.