July 15th, 2013

Bad Kitty

Lowe's Woes

We're putting floor tile in the bathroom so after finding a style we like on-line we head to our local Lowe's. Unfortunately they don't have any stock on the tile we liked and it's been discontinued but the customer service rep goes above and beyond locating a store about 1-1/2 hours away that has the 7-1/2 cases of tile we need and arranges for an in-store transfer. The only thing he couldn't say was how long it would take but he suggested we call the other store the next day and check with them.

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In the end she was able to convince him to get the correct tiles and I suppose it's a good thing she drove up there instead of waiting over a week to get a half correct order but I can not understand the mentality of noticing a mistake and just shrugging your shoulders and moving on.

TLDR: Employee thinks it is "weird" that wrong items were pulled for an order but it doesn't occur to him to actually fix the mistake.