July 3rd, 2013

Gumiho

2/$3 only if you buy two of the same.

I wanted to get the opinion of the community before I proceeded with writing anyone. Mostly if this is a corporate_suck, a case of an employee being silly, or someone who programmed the prices/computer being silly. I know this is trivial, but I've never experienced this before so I thought it kinda bizarre.

Selected bottled drinks were on sale. Regular amount was X, individual sale price was Y, but if you bought two, they were 2/$3. So I picked 2 and brought them to the front to pay for them. They scan in at a sale price but not at the two for price but each at the individual sale price.

I point this out to the cashier, and she simply tells me, "they scanned in at X price." Yes, I'm aware, hence why I'm bringing it to your attention that it's wrong (or so I believe). I don't say this but I'm thinking it as I repeat they're supposed to be 2/$3. We go back to the section and she points out at the sign, "Yeah they're Y price if you buy them individually." To which I point out, "yeah and if you buy two, they're 2/$3!" She responds, "I don't know. This is how they're ringing up." No offer to call management (because it's wrong), no, "oh yeah, that's weird, you're right" or anything. She just stands there staring at the sale price tags and I just decide to take one and go - it really wasn't important enough to hold up the line further calling a manager (she was the only cashier on duty because it was in the evening), so I just bought the one and left, planning to write corporate about it. (Mostly because I think it's silly that the registers don't recognize that both drinks are from the 2/$3 sale).

I should also add that they were 2 different drinks both 2/$3 (both personal size), but their individual sale price, as well as their regular individual price were different. Am I so absurd in thinking 2/$3 should be 2/$3? There were no signs specifically stating you had to buy two of the same drink, and nowhere else I know does this where I am.

Thanks.
eiffel tower

(no subject)

Just a quick update on this post.

After my third request for a refund, Living Social sent me a stock email back:

Hi Rachel,

Your refund request is outside of our policy. If you would like to accept the courtesy Deal Bucks, reply to this email to let us know, and we'll be happy to credit your account with Deal Bucks equal to the paid value of your voucher.

If you still have questions, please reply to this email. We're happy to help.


I politely informed them that I would be disputing the charge with my credit card company, and they told me to politely fuck off (okay, they said they were "sorry [they] weren't able to fulfill [my] request today.).

I called Visa and had the charge credited to my account in under ten minutes. Thanks, Visa! The only caveat is if Living Social can prove I received my items, then the credit will be removed.

Now it's just a waiting game to see if Digital 007 will refund the shipping I paid for, but it was only a few dollars, so I'm not overly worried about it.
YGO! GX | DIAF

(no subject)

Update to this post, in which PayPal asked me for identification and then didn't do anything with it:

I called them on Monday, got cycled through three different people, and the third guy told me that their fraud prevention department decided that I was too high-risk to continue using PayPal.

I asked if I could talk to someone else; he said no. I asked if I could have more information on fraud prevention's decision; he said no. I asked "So there's nothing I can do?" and his response was "Yeah."

So... that's a thing that happened.

This is especially frustrating because I really don't see what I did that was that wrong. I waited a while before giving them documentation, and I probably shouldn't have... but once I decided to deal with the issue I gave them everything they asked for, rescanned documents that didn't go through the first time, and waited patiently for some kind of response. They never did tell me what was so fraudulent about my apparently unacceptable ID and SSN.