March 11th, 2013

broomstick, rory

Passport annoyance

Hello everyone, first time poster *waves*

I got married a little over 18 months and we're finally getting around to updating our passports. I say "we" because my husband and I took each others' names and double-barrelled. We haven't entirely dropped the ball on our name changes- we did our bank accounts and drivers licences when we got back from our honeymoon. With how expensive passports are (just over £80 each), we just didn't bother until we had that amount to spare.

Anyway, I go to the Post Office today with all the forms, documents and photos and ready to use their Check and Send service. Right off the bat, the guy who serves me is pretty rude to me. I don't know if he'd had a rough morning on the job or worries outside of work, but he certainly was not a happy bunny.
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So basically had an encounter with a really rude man for no reason. Now I have to go back tomorrow to organise this passport business. It's lucky that I currently work not too far from the Post Office so that I can sort it out.

As a retail worker, I try to be empathetic towards other customer service people, but this guy was kind of over the line. I did nothing to provoke him (I was a little snappy towards the end, but he spoke to me in a manner that was unacceptable and was telling me I was wrong over something that I wasn't wrong about) and he treated me like an idiot. I don't like to make complaints about specific people, but I am making an exception for this guy.

Also a tip for future newlyweds- if the groom is taking his wife's name after the wedding, there is no legal reason for him to need a Deed Poll to confirm this. As with the wife, the name change for the husband only requires the marriage certificate. Do not let banks, Post Offices, building societies or any other body make you believe otherwise.